Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

I am not able to receive a verification code email from Taxact. I've never had this problem until recently.

Thunderbird Other
user01229325 replied
ebetancourt
ebetancourt

I talked to the support help at Taxact and they suggested that I contact Thunderbird to find out why the verification code email is not received. On the Taxact end, the emails are going through without error. If they send me an email, it is received, but the verification emails are not received and aren't going to junk, spam, or trash.

I talked to the support help at Taxact and they suggested that I contact Thunderbird to find out why the verification code email is not received. On the Taxact end, the emails are going through without error. If they send me an email, it is received, but the verification emails are not received and aren't going to junk, spam, or trash.

All Replies (1)

user01229325
user01229325

Are they on your providers server? Messages have to be on your providers server before they can be downloaded or displayed by Thunderbird. Log into your providers webmail and check your account there.