X
Tap here to go to the mobile version of the site.
An updated version of Firefox is available to address the issues with Add-ons disabled or fail to install on Firefox. You can download the update for your OS here: https://www.mozilla.org/firefox/new/ For Known Issues and Workarounds, please check out the update at https://support.mozilla.org/kb/add-ons-disabled-or-fail-to-install-firefox

Support Forum

can't set signature text in ver 64.4.0

Posted

After downloading version 60.4.0, my signature text disappeared when writing emails. When I go to "Tools", "Account settings", my account name, Thunderbird will not allow me to make any changes or enter any thing relative to signature text.

After downloading version 60.4.0, my signature text disappeared when writing emails. When I go to "Tools", "Account settings", my account name, Thunderbird will not allow me to make any changes or enter any thing relative to signature text.

Chosen solution

The Account Settings window is definitely clipped in your picture. Is that what it looks like in safe mode or normal mode? If it looks correct in safe mode, then launch again in safe mode, but check 'Reset toolbars and controls' and click 'Make changes and restart'. Is the window still clipped in normal mode?

Read this answer in context 1
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

sfhowes
  • Top 10 Contributor
1320 solutions 6241 answers

Do you have a signature-related add-on such as SignatureSwitch or Quicktext?

Do you have a signature-related add-on such as SignatureSwitch or Quicktext?
Was this helpful to you? 0
Quote

Question owner

No, I have no add ons or extensions at all.

No, I have no add ons or extensions at all.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1320 solutions 6241 answers

What happens in safe mode? Hold Option when you launch TB.

What happens in [http://kb.mozillazine.org/Safe_mode safe mode]? Hold Option when you launch TB.
Was this helpful to you?
Quote

Question owner

Launching in safe mode restores the usual signature options under "Tools" "Account Settings". I inserted signature text in the box, quit TB, and restarted normally. The signature text was present in "Write". Yay! Thank you for that. Interestingly, the control settings in "Tools" "Account Settings" are still different from normal and nothing can be changed there. I have attached a screen shot of the signature controls.

Thank you again, David

Launching in safe mode restores the usual signature options under "Tools" "Account Settings". I inserted signature text in the box, quit TB, and restarted normally. The signature text was present in "Write". Yay! Thank you for that. Interestingly, the control settings in "Tools" "Account Settings" are still different from normal and nothing can be changed there. I have attached a screen shot of the signature controls. Thank you again, David
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1320 solutions 6241 answers

Chosen Solution

The Account Settings window is definitely clipped in your picture. Is that what it looks like in safe mode or normal mode? If it looks correct in safe mode, then launch again in safe mode, but check 'Reset toolbars and controls' and click 'Make changes and restart'. Is the window still clipped in normal mode?

The Account Settings window is definitely clipped in your picture. Is that what it looks like in safe mode or normal mode? If it looks correct in safe mode, then launch again in safe mode, but check 'Reset toolbars and controls' and click 'Make changes and restart'. Is the window still clipped in normal mode?
Was this helpful to you? 1
Quote

Question owner

Clipped window is from normal launch. I did as you suggested and launched in safe mode, checkboxed the "reset toolbars and restart".

Now when I launch normally, I get the full options window and all is well again!

Solved! Thank you, thank you for your help. David

Clipped window is from normal launch. I did as you suggested and launched in safe mode, checkboxed the "reset toolbars and restart". Now when I launch normally, I get the full options window and all is well again! Solved! Thank you, thank you for your help. David
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.