My kept emails are being auto deleted after 2 weeks .. How do l fix that or is it a virus ?
This is really frustrating me no end ! ... as l have lost all my important work emails - they had project details and information from & for my clients .. and now there gone
This did not happen before as all my emails were always there
Can you please help with this ASAP as i'm still losing important work emails !
Chosen solution
Q: POP or IMAP mail account ? Q: If POP, are emails still viewable via webmail account?
Q: what folders were effected?
Q: Did you compact any folders, if no then do not compact just yet?
Q: Do you allow your Anti-virus product to scan Thunderbird on start up or scan incoming emails ?
Check Account Settings: Right click on mail account name in Folder pane and select 'Settings' If POP: select 'Disc Space' select 'don't delete any messages' If IMAP: Select 'synchronisation & Storage' under 'Disc Space' section select 'don't delete any messages' click on 'OK'
Q: Were Account settings all as described above ?
Right click on effected folders and select 'Properties' click on 'Retention Policy' tab select 'Use my account settings' click on 'OK.
Q: Are you certain the emails are being deleted? Q: Does it say anything in 'Activity Manager' about deleting emails ?
Q: Are Folders also deleted ?
Check if folders are out of sync with index. Right click on a folder and select 'Properties' click on 'Repair Folder' button click on 'OK
Do you have any Filters currently running which is only showing a select group of emails ? EG: 'Quick Filter Bar' - make sure nothing is selected. Or a sort which only shows unread mail ?
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Chosen Solution
Q: POP or IMAP mail account ? Q: If POP, are emails still viewable via webmail account?
Q: what folders were effected?
Q: Did you compact any folders, if no then do not compact just yet?
Q: Do you allow your Anti-virus product to scan Thunderbird on start up or scan incoming emails ?
Check Account Settings: Right click on mail account name in Folder pane and select 'Settings' If POP: select 'Disc Space' select 'don't delete any messages' If IMAP: Select 'synchronisation & Storage' under 'Disc Space' section select 'don't delete any messages' click on 'OK'
Q: Were Account settings all as described above ?
Right click on effected folders and select 'Properties' click on 'Retention Policy' tab select 'Use my account settings' click on 'OK.
Q: Are you certain the emails are being deleted? Q: Does it say anything in 'Activity Manager' about deleting emails ?
Q: Are Folders also deleted ?
Check if folders are out of sync with index. Right click on a folder and select 'Properties' click on 'Repair Folder' button click on 'OK
Do you have any Filters currently running which is only showing a select group of emails ? EG: 'Quick Filter Bar' - make sure nothing is selected. Or a sort which only shows unread mail ?
Thanks Toadhall !
The folder marked 'Local Folders' .. which is seperate from my business email folders, had the 14 day delete option ticked.
So should be all good now !
Thankyou very much !