Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Somehow I have been logged out of Firefox sync, and have lost all my saved passwords! I can not remeber my password, and it wants to delete all my bookmarks!

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

more options

I need to get back my save logins! And it says to reset my password I will lose everything!! How can this happen? I can not find anywhere were I can contact anyone! HELP!!

All Replies (3)

more options

I called for more help. Did you do anything to the sync account?

What about the other members of the sync? Any problems with them?

more options

Hi FredMcD, "I called for more help." -Were did you find a number? I can not find any place to contact anyone!

"Did you do anything to the sync account?" -It happened overnight, all my saved logins just disappeared!

"What about the other members of the sync? Any problems with them?" -I do not think I was logged in anywhere else.

more options

jay-jay99 said

"What about the other members of the sync? Any problems with them?"

-I do not think I was logged in anywhere else.

Sync is used to share data with other devices. Are you saying there is no other system or profile in the sync?

jay-jay99 said

have lost all my saved passwords

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible