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Trying to re-install Firefox - get message that Profile cannot be loaded - install will not complete

  • 3 replies
  • 1 has this problem
  • 45 views
  • Last reply by FredMcD

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I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the copy on C drive and loading a fresh copy of Firefox would solve the problem, so deleted it - didn't help - same message when I try to load a new copy. How can I install a totally new copy of the program ? I have another copy of Firefox on a laptop - can the profile from this help ?

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thanks Fred - had a problem opening your suggestions as they tried to use Firefox to read them !!! -'missing profile ....' Opened in M..... Edge ! Solution was as Method 2 - I deleted the profile. Loaded a fresh copy of Firefox - and it works - plus somehow it has preserved all my links and favourite websites, so nothing lost. Solved.

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Chosen Solution

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.