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Today when I opened thunderbird it said that it could not find the folders that my message filters use, and would be disabling the filters. Everything is gone

  • 2 replies
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  • Last reply by Toad-Hall

mahatmag
mahatmag
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The folders and the contents of each are entirely missing from Thunderbird. I cannot find the emails using search. I can still see the folders in Thunderbird>Profiles>(myprofile)>ImapMail>(myaccount)>INBOX but there is no sign of them nor their contents in Thunderbird itself. How can I get back the data that has gone missing?

Also, what caused this to happen in the first place? The only thing I know for sure is that they were there yesterday, because I was sorting emails into the missing folders. But today now they are gone. I am desperately hoping that those emails haven't just disappeared forever, there was a lot of very important information contained within.

The folders and the contents of each are entirely missing from Thunderbird. I cannot find the emails using search. I can still see the folders in Thunderbird>Profiles>(myprofile)>ImapMail>(myaccount)>INBOX but there is no sign of them nor their contents in Thunderbird itself. How can I get back the data that has gone missing? Also, what caused this to happen in the first place? The only thing I know for sure is that they were there yesterday, because I was sorting emails into the missing folders. But today now they are gone. I am desperately hoping that those emails haven't just disappeared forever, there was a lot of very important information contained within.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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All imap mail accounts need to subscribe to see any imap folder.

  • Right click on imap mail account in Folder pane and select 'Subscribe'.

A small window opens showing a list of imap folders.

  • Select the folders and click on 'Subscribe' button
  • click on Ok
Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Make a backup copy of:Thunderbird>Profiles>(myprofile)>ImapMail>(myaccount)> folder first. Thunderbird must be closed before creating the backup.

then try subscribing to see folders.

Also post image of what you see here: I can still see the folders in Thunderbird>Profiles>(myprofile)>ImapMail>(myaccount)> inbox