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Firefox account recovery

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Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks.

Thank you for your kind help.

Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks. Thank you for your kind help.

Chosen solution

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.

In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.

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  • User Agent: Mozilla/5.0 (Android 8.1.0; Mobile; rv:63.0) Gecko/63.0 Firefox/63.0

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christ1
  • Top 10 Contributor
2039 solutions 14807 answers

Chosen Solution

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.

In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account. In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.
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Question owner

Thanks for your advice. I opened my account wfrom PC and I was still signed in,so I was able to disable two-step sign in and removed the code. Now,I'm able to sign in to Firefox on my Android. Anyhow, thanks so much for the kind help from you. Have a nice day!

Thanks for your advice. I opened my account wfrom PC and I was still signed in,so I was able to disable two-step sign in and removed the code. Now,I'm able to sign in to Firefox on my Android. Anyhow, thanks so much for the kind help from you. Have a nice day!
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