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Firefox account recovery

Posted

Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks.

Thank you for your kind help.

Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks. Thank you for your kind help.

Chosen solution

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.

In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Android 8.1.0; Mobile; rv:63.0) Gecko/63.0 Firefox/63.0

More Information

christ1
  • Top 10 Contributor
2125 solutions 15520 answers

Chosen Solution

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.

In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account. In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.
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Question owner

Thanks for your advice. I opened my account wfrom PC and I was still signed in,so I was able to disable two-step sign in and removed the code. Now,I'm able to sign in to Firefox on my Android. Anyhow, thanks so much for the kind help from you. Have a nice day!

Thanks for your advice. I opened my account wfrom PC and I was still signed in,so I was able to disable two-step sign in and removed the code. Now,I'm able to sign in to Firefox on my Android. Anyhow, thanks so much for the kind help from you. Have a nice day!
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valasudurai 1 solutions 87 answers

i have a backup code for account but i have the same issue i am not do this myself but the app was updated itself and deleted every account is that any way to recover my account i have a lot of password stored i lost everything

i have a backup code for account but i have the same issue i am not do this myself but the app was updated itself and deleted every account is that any way to recover my account i have a lot of password stored i lost everything

Modified by valasudurai

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christ1
  • Top 10 Contributor
2125 solutions 15520 answers

valasudurai,

please start a new topic for your problem. https://support.mozilla.org/questions/new

valasudurai, please start a new topic for your problem. https://support.mozilla.org/questions/new
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