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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

kendrahw
kendrahw

Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in safe mode, creating a new profile, and multiple fresh downloads and installs. Nothing works. This has been going on for a few weeks.

The last crash report only says "1543632621". Previous crash reports are similarly empty with only a number.

Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in safe mode, creating a new profile, and multiple fresh downloads and installs. Nothing works. This has been going on for a few weeks. The last crash report only says "1543632621". Previous crash reports are similarly empty with only a number.

Chosen solution

bp-78e15f21-8620-48c6-baad-16c640181201 Signature: CoreFoundation@0x8248

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

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All Replies (5)

FredMcD
FredMcD

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

kendrahw
kendrahw Question owner

Thank you for the support. Here are the last 8 from today, and the final one is from Nov 28th.

bp-78e15f21-8620-48c6-baad-16c640181201 bp-c33d45b0-94d4-4db2-a325-f448f0181201 bp-1589d931-0a08-4af7-b857-d2cdc0181201 bp-408164f6-1f73-4ab0-8be6-d1af60181201 bp-09f340c3-64fb-4094-a163-c101e0181201 bp-b9a255ab-bb8b-450e-971f-668f10181201 bp-54d902bb-74d3-461a-9ec5-d25090181201 bp-5d519dc3-19ce-4b34-a337-b06b40181201

bp-18c99dc8-aaaf-412c-ad27-b119f0181129

FredMcD
FredMcD

Chosen Solution

bp-78e15f21-8620-48c6-baad-16c640181201 Signature: CoreFoundation@0x8248

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

kendrahw
kendrahw Question owner

Thank you so much. Problem solved.

FredMcD
FredMcD

Glad to help. Safe Surfing.