Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't forward emails

  • 2 replies
  • 1 has this problem
  • 160 views
  • Last reply by mzamzow

mzamzow
mzamzow
more options

I can send and receive emails just fine but when I try to forward a message it won't go through in Thunderbird. A dialogue box pops up 'connected to mobile.charter.net' and then after a couple minutes another box pops up that says connection to Thunderbird timed out. In case it's helpful I'm on an iMac.

Server type: IMAP Mail Server Server name: mobile.charter.net Security connection: SSL/TLS Authentication method: normal password

Thanks in advance for helping.

I can send and receive emails just fine but when I try to forward a message it won't go through in Thunderbird. A dialogue box pops up 'connected to mobile.charter.net' and then after a couple minutes another box pops up that says connection to Thunderbird timed out. In case it's helpful I'm on an iMac. Server type: IMAP Mail Server Server name: mobile.charter.net Security connection: SSL/TLS Authentication method: normal password Thanks in advance for helping.

Chosen solution

What are your Outgoing Server (SMTP) settings? They should be: mobile.charter.net on port 587, SSL/TLS security (not STARTTLS), authentication = normal password, User name = email address.

Do you have an antivirus program scanning email, or a VPN?

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

What are your Outgoing Server (SMTP) settings? They should be: mobile.charter.net on port 587, SSL/TLS security (not STARTTLS), authentication = normal password, User name = email address.

Do you have an antivirus program scanning email, or a VPN?

mzamzow
mzamzow Question owner
more options

That worked. Thanks so much!