X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Monday, March 30, between 3:30pm and 5:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Support Forum

When saving a webpage, if I hit ESC key twice, Firefox crashes.

Posted

This happens whether I'm trying to save a complete webpage or text only, and seems to happen at most websites I try.

This happens whether I'm trying to save a complete webpage or text only, and seems to happen at most websites I try.

Chosen solution

I notice that the crash reports show a rather low amount of memory and no virtual memory.

{22fb20f4-0a5f-414e-8ac6-90d3d0181114}
 architecture : "x86-64"
 version : "63.0"
 memoryMB : 3006
 virtualMaxMB : null

{84da00a6-b4ce-4ff0-a316-742e00181114}
 architecture : "x86-64"
 version : "62.0.3"
 memoryMB : 1998
 virtualMaxMB : null

How much memory is available for the temp folder?

Did you check the default download location in Options/Preferences?

Read this answer in context 0

Additional System Details

Installed Plug-ins

noscripts, pdf mage, the stream detector, ublock origin

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

FredMcD
  • Top 10 Contributor
4386 solutions 61564 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

bp-22fb20f4-0a5f-414e-8ac6-90d3d0181114 11/14/18 12:31 AM bp-84da00a6-b4ce-4ff0-a316-742e00181114 11/14/18 12:29 AM bp-8b9fcef0-589a-4807-be7c-06c770181105 11/4/18 4:43 PM bp-8da2c864-1301-41e8-91ae-4d2380181104 11/4/18 12:58 AM bp-9478d5c5-7f83-4179-92fa-b5ef90181031 10/31/18 3:13 AM bp-c0b75895-0558-4c05-8b51-a06310181030 10/30/18 5:25 AM bp-63bc139b-52ba-410d-bdd4-9b4560181029 10/29/18 1:34 AM bp-1b91cbd1-e9f0-4154-be49-0f6590181027 10/27/18 2:11 AM bp-267b4f99-f9ea-4742-b989-dcf940181021 10/20/18 7:47 PM bp-58d5fea1-b4f6-48ca-8b13-a408f0181016 10/15/18 8:52 PM

bp-22fb20f4-0a5f-414e-8ac6-90d3d0181114 11/14/18 12:31 AM bp-84da00a6-b4ce-4ff0-a316-742e00181114 11/14/18 12:29 AM bp-8b9fcef0-589a-4807-be7c-06c770181105 11/4/18 4:43 PM bp-8da2c864-1301-41e8-91ae-4d2380181104 11/4/18 12:58 AM bp-9478d5c5-7f83-4179-92fa-b5ef90181031 10/31/18 3:13 AM bp-c0b75895-0558-4c05-8b51-a06310181030 10/30/18 5:25 AM bp-63bc139b-52ba-410d-bdd4-9b4560181029 10/29/18 1:34 AM bp-1b91cbd1-e9f0-4154-be49-0f6590181027 10/27/18 2:11 AM bp-267b4f99-f9ea-4742-b989-dcf940181021 10/20/18 7:47 PM bp-58d5fea1-b4f6-48ca-8b13-a408f0181016 10/15/18 8:52 PM
cor-el
  • Top 10 Contributor
  • Moderator
17846 solutions 161524 answers

Chosen Solution

I notice that the crash reports show a rather low amount of memory and no virtual memory.

{22fb20f4-0a5f-414e-8ac6-90d3d0181114}
 architecture : "x86-64"
 version : "63.0"
 memoryMB : 3006
 virtualMaxMB : null

{84da00a6-b4ce-4ff0-a316-742e00181114}
 architecture : "x86-64"
 version : "62.0.3"
 memoryMB : 1998
 virtualMaxMB : null

How much memory is available for the temp folder?

Did you check the default download location in Options/Preferences?

I notice that the crash reports show a rather low amount of memory and no virtual memory. <pre><nowiki>{22fb20f4-0a5f-414e-8ac6-90d3d0181114} architecture : "x86-64" version : "63.0" memoryMB : 3006 virtualMaxMB : null {84da00a6-b4ce-4ff0-a316-742e00181114} architecture : "x86-64" version : "62.0.3" memoryMB : 1998 virtualMaxMB : null</nowiki></pre> ----- How much memory is available for the temp folder? Did you check the default download location in Options/Preferences?