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I have read the 'answers' and still can not find TOOLS mozilla to get my email

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  • Last reply by amygel

amygel
amygel
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I am not receiving my email from outlook. However, I can go to outlook and receive from one account. Mozilla is stating that outlook is not responding to it. I have NO idea how to correct this and when I put in my password I continue to receive error.... no response. It is frustrating and I am about ready to delete mozilla!

I am not receiving my email from outlook. However, I can go to outlook and receive from one account. Mozilla is stating that outlook is not responding to it. I have NO idea how to correct this and when I put in my password I continue to receive error.... no response. It is frustrating and I am about ready to delete mozilla!

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amygel
amygel Question owner
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thanks for your kind response. I finally got into Mozilla and the 'passwords'. However, since I do not know what password it is asking for, nor do I know the password I can not manage the email program. I have had Mozilla for 3 years and this is a first. Now, after spending hours on this problem I get NO email on Mozilla and a message: What is the Software Security Service password.? I have changed Microsoft password to no avail. I have several address books in Mozilla and hate to lose them all, however I can not continue at this and will have to delete this program if I can't resolve this issue. HELP THANKS.