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Firefox latest and ESR 60.2.2 crash after install

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Firefox crashed. No idea why crash happened the first time, as I was not doing anything new. Restart for Firefox, reboot of computer did not solve the problem. Removed all Mozilla/Firefox data and reinstalled the latest version -- did not solve Installed ESR 60.2.2 this also did not solve. Installation seems ok, but when firefox starts, "Mozilla Crash Reporter" appears. When I click on "Retart Firefox", this dialog box appears again and again.

Crash report: AdapterDeviceID: 0x1916 AdapterDriverVersion: 21.20.16.4727 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,jaws-esr%40mozilla.org:1.2,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.2.2 AvailablePageFile: 3862863872 AvailablePhysicalMemory: 3249250304 AvailableVirtualMemory: 138532720992256 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 1833489334272 BreakpadReserveSize: 83886080 BuildID: 20181001135620 CPUMicrocodeVersion: 0xbe CrashTime: 1539236921 EMCheckCompatibility: true FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1539236297 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","iertutil.dll","version.dll","avrt.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","dwmapi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","kernel.appcore.dll","powrprof.dll","profapi.dll","msasn1.dll","fltLib.dll","cfgmgr32.dll","KERNELBASE.dll","crypt32.dll","windows.storage.dll","ucrtbase.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","wintrust.dll","msvcp_win.dll","rpcrt4.dll","kernel32.dll","user32.dll","oleaut32.dll","clbcatq.dll","nsi.dll","gdi32.dll","ws2_32.dll","SHCore.dll","msctf.dll","shell32.dll","advapi32.dll","combase.dll","msvcrt.dll","sechost.dll","shlwapi.dll","setupapi.dll","imm32.dll","ole32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","lgpllibs.dll","mozglue.dll"],"Quick Heal Technologies Private Limited":["ScDetour.Dll"]} MozCrashReason: MOZ_CRASH(can't start crash reporter server()) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.20.16.4727 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 623 StartupCrash: 1 StartupTime: 1539236920 SystemMemoryUsePercentage: 61 Theme: classic/1.0 ThreadIdNameMapping: 21644:"Gecko_IOThread",10324:"Timer",8384:"Link Monitor",21412:"Socket Thread",18080:"JS Watchdog",9048:"BGReadURLs",2148:"Hang Monitor",9860:"Cache2 I/O",15372:"Cookie",22368:"StreamTrans #1",10152:"GMPThread",20440:"VsyncIOThread", Throttleable: 1 TotalPageFile: 10350301184 TotalPhysicalMemory: 8496746496 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2.222678846 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 60.2.2 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc

This report also contains technical information about the state of the application when it crashed.

Firefox crashed. No idea why crash happened the first time, as I was not doing anything new. Restart for Firefox, reboot of computer did not solve the problem. Removed all Mozilla/Firefox data and reinstalled the latest version -- did not solve Installed ESR 60.2.2 this also did not solve. Installation seems ok, but when firefox starts, "Mozilla Crash Reporter" appears. When I click on "Retart Firefox", this dialog box appears again and again. Crash report: AdapterDeviceID: 0x1916 AdapterDriverVersion: 21.20.16.4727 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,jaws-esr%40mozilla.org:1.2,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.2.2 AvailablePageFile: 3862863872 AvailablePhysicalMemory: 3249250304 AvailableVirtualMemory: 138532720992256 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 1833489334272 BreakpadReserveSize: 83886080 BuildID: 20181001135620 CPUMicrocodeVersion: 0xbe CrashTime: 1539236921 EMCheckCompatibility: true FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1539236297 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","iertutil.dll","version.dll","avrt.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","dwmapi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","kernel.appcore.dll","powrprof.dll","profapi.dll","msasn1.dll","fltLib.dll","cfgmgr32.dll","KERNELBASE.dll","crypt32.dll","windows.storage.dll","ucrtbase.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","wintrust.dll","msvcp_win.dll","rpcrt4.dll","kernel32.dll","user32.dll","oleaut32.dll","clbcatq.dll","nsi.dll","gdi32.dll","ws2_32.dll","SHCore.dll","msctf.dll","shell32.dll","advapi32.dll","combase.dll","msvcrt.dll","sechost.dll","shlwapi.dll","setupapi.dll","imm32.dll","ole32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","lgpllibs.dll","mozglue.dll"],"Quick Heal Technologies Private Limited":["ScDetour.Dll"]} MozCrashReason: MOZ_CRASH(can't start crash reporter server()) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.20.16.4727 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 623 StartupCrash: 1 StartupTime: 1539236920 SystemMemoryUsePercentage: 61 Theme: classic/1.0 ThreadIdNameMapping: 21644:"Gecko_IOThread",10324:"Timer",8384:"Link Monitor",21412:"Socket Thread",18080:"JS Watchdog",9048:"BGReadURLs",2148:"Hang Monitor",9860:"Cache2 I/O",15372:"Cookie",22368:"StreamTrans #1",10152:"GMPThread",20440:"VsyncIOThread", Throttleable: 1 TotalPageFile: 10350301184 TotalPhysicalMemory: 8496746496 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2.222678846 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 60.2.2 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc This report also contains technical information about the state of the application when it crashed.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 OPR/56.0.3051.36

More Information

FredMcD
  • Top 10 Contributor
4266 solutions 59816 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

Unfortunately, Firefox will NOT open any browser window. I just get a pop-up "Mozilla Crash Reporter". That's the reason, I pasted the crash report in my previous message. Is there any other way to share this info? Thanks

Unfortunately, Firefox will NOT open any browser window. I just get a pop-up "Mozilla Crash Reporter". That's the reason, I pasted the crash report in my previous message. Is there any other way to share this info? Thanks
FredMcD
  • Top 10 Contributor
4266 solutions 59816 answers

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Question owner

There are only two files: File1: bp-c03642f5-2147-43c1-94a5-12a5c0181011 10/11/2018 11:18 AM This is a text file having this info: Crash ID: bp-c03642f5-2147-43c1-94a5-12a5c0181011

File 2: bp-466cb1d1-0991-4337-b980-4623e0181011 10/11/2018 8:03PM This is a text file having this info: Crash ID: bp-466cb1d1-0991-4337-b980-4623e0181011

There are only two files: File1: bp-c03642f5-2147-43c1-94a5-12a5c0181011 10/11/2018 11:18 AM This is a text file having this info: Crash ID: bp-c03642f5-2147-43c1-94a5-12a5c0181011 File 2: bp-466cb1d1-0991-4337-b980-4623e0181011 10/11/2018 8:03PM This is a text file having this info: Crash ID: bp-466cb1d1-0991-4337-b980-4623e0181011
philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23498 answers

thanks for those reports - unfortunately these crashes are caused by an outdated version of quickheal security software that is running on your system and hooking into the browser. they have provided a fix for this, so please make sure that your security software is fully up to date or else remove quickheal...

thanks for those reports - unfortunately these crashes are caused by an outdated version of quickheal security software that is running on your system and hooking into the browser. they have provided a fix for this, so please make sure that your security software is fully up to date or else remove quickheal...