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https://my.viabenefits.com/my-account gets Secure Connection Failed Error code: SEC_ERROR_BAD_SIGNATURE

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I have Firefox 62.0.2 on a Windows 10 PC. I also have Bitdefender Total Security 2018.

When I try to log on to https://my.viabenefits.com/my-account , I get the error message: Secure Connection Failed An error occurred during a connection to my.viabenefits.com. Peer’s certificate has an invalid signature. Error code: SEC_ERROR_BAD_SIGNATURE The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

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Report errors like this to help Mozilla identify and block malicious sites

I went into Firefox settings and changed Configure Proxy Access to the Internet to No Proxy, but get the same error message.

Any suggestions will be appreciated.

I have Firefox 62.0.2 on a Windows 10 PC. I also have Bitdefender Total Security 2018. When I try to log on to https://my.viabenefits.com/my-account , I get the error message: Secure Connection Failed An error occurred during a connection to my.viabenefits.com. Peer’s certificate has an invalid signature. Error code: SEC_ERROR_BAD_SIGNATURE The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more… Report errors like this to help Mozilla identify and block malicious sites I went into Firefox settings and changed Configure Proxy Access to the Internet to No Proxy, but get the same error message. Any suggestions will be appreciated.

Chosen solution

Thanks. The problem is with the Bitdefender Encrypted Web Scan module. I disabled the module and the webpage loads. I will reach out to Bitdefender for a solution. Thanks again!

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • Firefox 62.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.2/WINNT/en-US/

Extensions

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  • Ghostery – Privacy Ad Blocker 8.2.4 (firefox@ghostery.com)
  • Honey 10.7.5 (jid1-93CWPmRbVPjRQA@jetpack)
  • New Tab Override 14.1.0 (newtaboverride@agenedia.com)
  • RoboForm Password Manager 8.5.1.2 (rf-firefox@siber.com)
  • Sort Bookmarks 0.5 (sort-bookmarks@heftig)
  • StartPage.com — Private Search Engine 1.1.2 ({20fc2e06-e3e4-4b2b-812b-ab431220cada})
  • Theme Font & Size Changer 62.0 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
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  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
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  • Bitdefender Wallet 21.1.10 (bdwtwe@bitdefender.com) (Inactive)

Javascript

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Graphics

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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

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WestEnd
  • Top 25 Contributor
61 solutions 5340 answers

I don't have problems just clicking on the link and I have Windows Defender. How about disabling the bitdefender and trying again. I sounds more like something is blocking the verification causing the connection error.

I don't have problems just clicking on the link and I have Windows Defender. How about disabling the bitdefender and trying again. I sounds more like something is blocking the verification causing the connection error.

Chosen Solution

Thanks. The problem is with the Bitdefender Encrypted Web Scan module. I disabled the module and the webpage loads. I will reach out to Bitdefender for a solution. Thanks again!

Thanks. The problem is with the Bitdefender Encrypted Web Scan module. I disabled the module and the webpage loads. I will reach out to Bitdefender for a solution. Thanks again!
ToddShroats 0 solutions 5 answers

Helpful Reply

This fixed the problem. I found it under, Protection Features then, Online Threat Prevention, I clicked on the gear icon for the stetting. Third option down was Encrypted Web Scan. I unchecked it and the web page is working.

This was for Error, Error code: SEC_ERROR_BAD_SIGNATURE .

This fixed the problem. I found it under, Protection Features then, Online Threat Prevention, I clicked on the gear icon for the stetting. Third option down was Encrypted Web Scan. I unchecked it and the web page is working. This was for Error, Error code: SEC_ERROR_BAD_SIGNATURE .