Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The problem with indexing the global search

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Toad-Hall
  • Archived

After doing a global search, I can choose some result. A new tab opens in which the message tree with correspondence on a particular topic. If you start viewing messages in this tree, many messages display the content of other correspondence. How to fix it? I re-indexed the letters, but this did not solve the problem.

After doing a global search, I can choose some result. A new tab opens in which the message tree with correspondence on a particular topic. If you start viewing messages in this tree, many messages display the content of other correspondence. How to fix it? I re-indexed the letters, but this did not solve the problem.

All Replies (1)

If you find this error seems to only occur with emails in a specific folder:

  • right click on folder and select 'Properties'
  • clickon 'Repair Fodler'
  • click on 'OK'

Maybe the Global Search has gone awol :( Suggest you rebuild Global database: https://support.mozilla.org/en-US/kb/rebuilding-global-database