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Why do I receive "configuration could not be verified" when setting up an existing hotmail account.

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Last week I set up my hotmail account on Thunderbird using a laptop running Ubuntu and everything worked. However, when I try to set up the same account on Thunderbird using a laptop running Windows 10 Pro I get "Configuration could not be verified - is the username and password wrong?".

I am 100% sure my username and password is correct, and I have since logged into my hotmail account to confirm.

I am running Windows 10 Pro and Thunderbird v60.0.

I do not know why this is happening, and I would really like to use Thunderbird. Please help!

Thank you,

Aaron

Last week I set up my hotmail account on Thunderbird using a laptop running Ubuntu and everything worked. However, when I try to set up the same account on Thunderbird using a laptop running Windows 10 Pro I get "Configuration could not be verified - is the username and password wrong?". I am 100% sure my username and password is correct, and I have since logged into my hotmail account to confirm. I am running Windows 10 Pro and Thunderbird v60.0. I do not know why this is happening, and I would really like to use Thunderbird. Please help! Thank you, Aaron
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Matt
  • Top 10 Contributor
  • Moderator
2960 solutions 20035 answers

Last time a saw this in person I was setting up a friends hotmail account. I had to turn of something called sonar in hos nortons product to get the account setup working as it should.

Last time a saw this in person I was setting up a friends hotmail account. I had to turn of something called sonar in hos nortons product to get the account setup working as it should.
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