Toad-Hall said

When you receive the 'Reply' from me, view it in Thunderbird. Do you see images ? re: Text encoding for incoming and outgoing mail: I'm using 'Western (ISO-8859-1)' Located on mac Thunderbird > Preferences > 'Display' > 'Formating' tab click on 'Advanced' button

Hi again, I did change my outgoing to Western (ISO-8859-1) to see if that helped. It didn't unfortunately. Do you know how I can make these images visible across Macs too? Jason

Unfortunately, my problem has not been solved. Can anyone help me at all; even if it's to confirm that there is nothing that can be done.

Thank you.

Jason

1970Smith said

Unfortunately, my problem has not been solved. Can anyone help me at all; even if it's to confirm that there is nothing that can be done. Thank you. Jason

I have not had a chance to look in dept, the HTML looks good. Hopefully I can find time over the weekend.

Matt said

1970Smith said

Unfortunately, my problem has not been solved. Can anyone help me at all; even if it's to confirm that there is nothing that can be done. Thank you. Jason

I have not had a chance to look in dept, the HTML looks good. Hopefully I can find time over the weekend.

OK Matt, I appreciate it. My client is being, thankfully, patient but I'm keen to deliver this for them soon. Jason

I'm Using Thunderbird. Are you using only Thunderbird to do all this testing, sending receiving etc?

I receive initial email from you and all looks ok. This is noted in view source: Content-Type: multipart/related;

boundary="------------48AA995B61C1C07D19F2F0A9"

- --- --48AA995B61C1C07D19F2F0A9 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit

I then use 'Reply' and send to various other of my email addresses on different servers and everything still looks ok. Check source code: Content-Type: multipart/related;

boundary="--------65394C9988CC02BA06C0DC70"

-- -65394C9988CC02BA06C0DC70 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit

I asked in email: This is a 'reply' back to you. do you see images? your reply said: Yes, I did. Thank you.

But in that final reponse from you the images are now broken. All the images are shown as attachments. All images are clickable links. I notice this change in the source code. Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

MATT: Can you offer anything on the change to 'quoted-printable' ?

Toad-Hall said

I'm Using Thunderbird. Are you using only Thunderbird to do all this testing, sending receiving etc? I receive initial email from you and all looks ok. This is noted in view source: Content-Type: multipart/related; boundary="------------48AA995B61C1C07D19F2F0A9" - --- --48AA995B61C1C07D19F2F0A9 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit I then use 'Reply' and send to various other of my email addresses on different servers and everything still looks ok. Check source code: Content-Type: multipart/related; boundary="--------65394C9988CC02BA06C0DC70" -- -65394C9988CC02BA06C0DC70 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit I asked in email: This is a 'reply' back to you. do you see images? your reply said: Yes, I did. Thank you. But in that final reponse from you the images are now broken. All the images are shown as attachments. All images are clickable links. I notice this change in the source code. Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable MATT: Can you offer anything on the change to 'quoted-printable' ?

Thank you for this. Then I am flummoxed over this as I'm still receiving emails back with no images in the original signature i.e. first email out. I have only tested my replied emails in TB as this is where the issue was flagged up. I'll also try sending an email around some emails I have access too and see how I get on. Jason

1970Smith said

Toad-Hall said

I'm Using Thunderbird. Are you using only Thunderbird to do all this testing, sending receiving etc? I receive initial email from you and all looks ok. This is noted in view source: Content-Type: multipart/related; boundary="------------48AA995B61C1C07D19F2F0A9" - --- --48AA995B61C1C07D19F2F0A9 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit I then use 'Reply' and send to various other of my email addresses on different servers and everything still looks ok. Check source code: Content-Type: multipart/related; boundary="--------65394C9988CC02BA06C0DC70" -- -65394C9988CC02BA06C0DC70 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit I asked in email: This is a 'reply' back to you. do you see images? your reply said: Yes, I did. Thank you. But in that final reponse from you the images are now broken. All the images are shown as attachments. All images are clickable links. I notice this change in the source code. Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable MATT: Can you offer anything on the change to 'quoted-printable' ?

Thank you for this. Then I am flummoxed over this as I'm still receiving emails back with no images in the original signature i.e. first email out. I have only tested my replied emails in TB as this is where the issue was flagged up. I'll also try sending an email around some emails I have access too and see how I get on. Jason

OK, I started my email jounrey thusly:

• Sent an email with the signature from TB to Gmail.
• Received fine, images in place.
• Forward from gmail to hotmail and images disappear with alt text in their place and images as attachments.

MATT - some info I've noticed.

The good initial email and also all my 'Replies' to other email addresses as tests: Initially immediately after headers: Content-Type: multipart/alternative; followed by: Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: 7bit then plain text section followed by : Content-Type: multipart/related; followed by: Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit then html section.

The final 'Reply from 1970Smith was a failed email with broken images. Notice the 'multipart/related;' is now mentioned first and not after 'multipart/alternative;' and alteration to 'quoted-printable'.

Info Initially immediately after headers: Content-Type: multipart/related; followed by Content-Type: multipart/alternative; followed by: Content-Type: text/plain; charset="UTF-8" plain text section followed by: Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

re :Forward from gmail to hotmail and images disappear with alt text in their place and images as attachments.

Confirm this is also occuring with 'Forwards' as well as 'Replies'.

Please confirm the version of Thunderbird you are using. 'Help' > 'About Thunderbird' will tell you the version.

Update: I believe you are using a MAC OS X 10.12 and TB version 60.

Toad-Hall said

re :Forward from gmail to hotmail and images disappear with alt text in their place and images as attachments. Confirm this is also occuring with 'Forwards' as well as 'Replies'.

A good question because Forwards are great with everything as it should be where as Reply removes the images.

Toad-Hall said

Please confirm the version of Thunderbird you are using. 'Help' > 'About Thunderbird' will tell you the version. Update: I believe you are using a MAC OS X 10.12 and TB version 60.

Version 60.0 (64-bit) MacOS Sierra 10.12.6

Please check setting: Thunderbird > Preferences > 'Display' > 'Formating' tab click on 'Advanced' button

Is this option selected? 'When possible, use the default text encoding in replies' If this is selected, uncheck that checkbox click on 'OK click on 'OK'

Was it selected ? If yes and it is now not selected. Please run some more tests using that signature. you can send email to me, I'll respond with 'Reply' and then please respond back using 'Reply'.

It was not selected and have left it so.

Toad-Hall said

Please check setting: Thunderbird > Preferences > 'Display' > 'Formating' tab click on 'Advanced' button Is this option selected? 'When possible, use the default text encoding in replies' If this is selected, uncheck that checkbox click on 'OK click on 'OK' Was it selected ? If yes and it is now not selected. Please run some more tests using that signature. you can send email to me, I'll respond with 'Reply' and then please respond back using 'Reply'.

Hi, it was not selected so have left it that way.

Toad-Hall said

MATT - some info I've noticed. The good initial email and also all my 'Replies' to other email addresses as tests: Initially immediately after headers: Content-Type: multipart/alternative; followed by: Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: 7bit then plain text section followed by : Content-Type: multipart/related; followed by: Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit then html section. The final 'Reply from 1970Smith was a failed email with broken images. Notice the 'multipart/related;' is now mentioned first and not after 'multipart/alternative;' and alteration to 'quoted-printable'. Info Initially immediately after headers: Content-Type: multipart/related; followed by Content-Type: multipart/alternative; followed by: Content-Type: text/plain; charset="UTF-8" plain text section followed by: Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable

Hello, I appreciate your help thus far. Just so I can update my client, whose now chasing me, can you let me know how long it might take to reach a solution? Thanks, Jason

Hello, it has been 2 weeks since I first posted. Sorry to repeat myself but my client is being patient but I cannot rely on that much longer. I am keen to reach a conclusion on this, even if it is to confirm it's a wider Thunderbird issue that cannot be fixed. At least then, I can look at other options. Thank you. Jason

When you were creating the original signature , did you create it in a Thunderbird 'Write' window and then save as a html file?

It seems to comprise of a simple table with a couple of images and some text, a simple thing to create in Thunderbird but it also has a other inserted code.

for example: Did you copy paste from a google docs ? Did you use Miscrosoft Office ?

There is also at least a dozen instances of div class="moz-signature".

I'm sending an email to you. Please do a Reply.

Hello there,

To confirm, I created the signature in an open Thunderbird email and saved the file as html file. I then went to Tools and Acc Settings and Attached the Signature From a File.

Jason

I've looked in my Sent Folder to you Anje and the images have disappeared.