Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't get rid of "It looks like you haven't started Firefox in a while." message.

  • 1 reply
  • 1 has this problem
  • 166 views
  • Last reply by cor-el

Ishidres
Ishidres
more options

Every time I startup Firefox I get the "It looks like you haven't started Firefox in a while." message - no matter when I last used Firefox. I use Firefox every day so it's false, too, that I haven't used it in a while.

I already searched for this issue and other users who had the same problem said, that changing 'browser.disableResetPrompt' in about:config to 'true' will fix the problem.

Unfortunately I can't find a 'browser.disableResetPrompt' in my about:config.

Also, there is no 'No' button. I can only click the 'X' on the side to close the message, but on the next startup it appears again. I'm using v61.0.2 of Firefox on Linux 4.17.0-3-amd64.

How can I fix this issue?

Every time I startup Firefox I get the "It looks like you haven't started Firefox in a while." message - no matter when I last used Firefox. I use Firefox every day so it's false, too, that I haven't used it in a while. I already searched for this issue and other users who had the same problem said, that changing 'browser.disableResetPrompt' in about:config to 'true' will fix the problem. Unfortunately I can't find a 'browser.disableResetPrompt' in my about:config. Also, there is no 'No' button. I can only click the 'X' on the side to close the message, but on the next startup it appears again. I'm using v61.0.2 of Firefox on Linux 4.17.0-3-amd64. How can I fix this issue?

Chosen solution

You can create a new Boolean pref with the name browser.disableResetPrompt and set its value to true to disable this notification.

You can try this code in the Browser Console (Ctrl+Shift+J).

Try to rename/remove .parentlock in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Read this answer in context 👍 1

All Replies (1)

cor-el
cor-el
  • Moderator
more options

Chosen Solution

You can create a new Boolean pref with the name browser.disableResetPrompt and set its value to true to disable this notification.

You can try this code in the Browser Console (Ctrl+Shift+J).

Try to rename/remove .parentlock in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.