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Thunderbird Crashes When Trying To Open on Windows 10 @ ComputeCrc32

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by ZER0SEN

ZER0SEN
ZER0SEN

Hi! For the past two days my Thunderbird has been crashing every time I try to open it. I only ever get a crash report dialogue box, which doesn't give me much reason for the crash. I am currently running Windows 10.

So far I have tried starting in safe mode and re-installing the program. It keeps crashing no matter what.

I was able to get a crash ID which is the following:

Crash ID: bp-6ae069f3-ba3b-4726-b103-3837e0180828

Any insight would be valuable. Thanks in advance!

Hi! For the past two days my Thunderbird has been crashing every time I try to open it. I only ever get a crash report dialogue box, which doesn't give me much reason for the crash. I am currently running Windows 10. So far I have tried starting in safe mode and re-installing the program. It keeps crashing no matter what. I was able to get a crash ID which is the following: Crash ID: bp-6ae069f3-ba3b-4726-b103-3837e0180828 Any insight would be valuable. Thanks in advance!

Modified by Wayne Mery

All Replies (5)

ZER0SEN
ZER0SEN Question owner

bump!

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

zer0sen

https://bugzilla.mozilla.org/show_bug.cgi?id=1485425#c3 suggests a bad font on your system.

Can you investigate?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Did the crashing start after a Windows update?

ZER0SEN
ZER0SEN Question owner

Hi,

I can't investigate just now, sadly. Does the crash report give any indication what font may be causing the issue so I can check it when I am next near the machine?

ZER0SEN
ZER0SEN Question owner

I can't be sure about an update, but I can check the update logs to see if there was one when I get the chance. It will probably be Monday.