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Only YouTube videos will play and videos from all other websites fail to play

  • 4 replies
  • 1 has this problem
  • 16 views
  • Last reply by James

KazePrince
KazePrince
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Whenever I try and play videos on Facebook, my university website or any other website I could think of the video will not play. Sometimes there is a "no video with supported format and mime type found" error. I have reinstalled, started in safe mode, deleted all cache and cookies and nothing has worked. I am running Ubuntu 18.04.1 and Firefox 61.0.1

Whenever I try and play videos on Facebook, my university website or any other website I could think of the video will not play. Sometimes there is a "no video with supported format and mime type found" error. I have reinstalled, started in safe mode, deleted all cache and cookies and nothing has worked. I am running Ubuntu 18.04.1 and Firefox 61.0.1

Chosen solution

Thanks for the help. I installed ubuntu-restricted-extras and now it all works.

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All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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If you check YouTube's format support page, is support for H.264/MP4 found or missing?

https://www.youtube.com/html5

Note: Firefox doesn't include MPEG decoding (it's patented), so if that isn't already in your distribution, you might need to install additional software. Not sure if there are useful links here or whether a Linux user will need to jump in: Fix common audio and video issues.

KazePrince
KazePrince Question owner
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Chosen Solution

Thanks for the help. I installed ubuntu-restricted-extras and now it all works.

Shadow110
Shadow110
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Great, please mark the answer as solved that fixed your issue. Thanks.

James
James
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KazePrince said

Thanks for the help. I installed ubuntu-restricted-extras and now it all works.

It likely installed the needed FFmpeg package that HTML5 players use as Gstreamer has not been used for quite a while now. FFmpeg packages may not be installed during a Linux distro install.