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unresponsive Script locking my T-bird [win10]

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  • Last reply by pmbrown

jfethiere
jfethiere
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I regularly get this warning of a Chrome unresponsive script that has stopped responding. This locks my T-bird, and I always need to kill it from the task manager. I run on Win10, and never installed Chrome. Can you help?

Thanks James

I regularly get this warning of a Chrome unresponsive script that has stopped responding. This locks my T-bird, and I always need to kill it from the task manager. I run on Win10, and never installed Chrome. Can you help? Thanks James
Attached screenshots

Modified by Wayne Mery

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Wayne Mery
Wayne Mery
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Thank you providing details and a screen shot.

A short preface comment, is the "unresponsive script" and script name in the dialog box are normally just a symptom of a problem somewhere else. So ...

Please start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away, or get better?

jfethiere
jfethiere Question owner
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OK! tried it, and for the last 45' or so in safe mode I did not get this message. Now, what does it mean?

Wayne Mery
Wayne Mery
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jfethiere said

OK! tried it, and for the last 45' or so in safe mode I did not get this message. Now, what does it mean?

See item 3 in https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems#Diagnosis_Steps

pmbrown
pmbrown
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Side question: what sort of beastie are these chrome scripts? They aren’t files, like .bat scripts, since the slash and colon are not permitted in file names.