Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Insecure Connection with sites such as Netflix and Origin

  • 4 replies
  • 2 have this problem
  • 223 views
  • Last reply by cor-el

more options

Hi,

I get this error message when I try connecting to Netflix and some other sites such as Origin when I am connected to a WiFI:

Your connection is not secure

The owner of www.netflix.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

www.netflix.com uses an invalid security certificate.

The certificate is not trusted because it is self-signed. The certificate is only valid for .

Error code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT


HOWEVER, the sites work fine when I plug in my phone and use it's hotspot data. Any ideas? I've been trying for weeks, thanks.

Chosen solution

The issuer of the certificate is Getflix.

  • Issuer: C=AU, ST=VIC, O=Getflix
Read this answer in context 👍 1

All Replies (4)

more options
more options

Sounds that the hotspot sends it own certificate to Firefox and this certificate isn't trusted in Firefox.

Try to set this pref to true on the about:config page in case other software adds its root certificate to the Windows certificate store.

  • security.enterprise_roots.enabled = true

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.


You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more detail
  • click the blue error text to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the blue error text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Servers tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can see detail like the issuer of the certificate and intermediate certificates in the Details tab.

more options

Hi, Here is the more information that is presented when I click on the blue:

https://www.netflix.com/au/ The certificate is not trusted because it is self-signed. HTTP Strict Transport Security: true HTTP Public Key Pinning: false Certificate chain: -----BEGIN CERTIFICATE----- MIIB0TCCAToCCQCbCzawE2uvejANBgkqhkiG9w0BAQUFADAtMQswCQYDVQQGEwJB VTEMMAoGA1UECAwDVklDMRAwDgYDVQQKDAdHZXRmbGl4MB4XDTEzMDcyNTA5NTY0 MFoXDTIzMDcyMzA5NTY0MFowLTELMAkGA1UEBhMCQVUxDDAKBgNVBAgMA1ZJQzEQ MA4GA1UECgwHR2V0ZmxpeDCBnzANBgkqhkiG9w0BAQEFAAOBjQAwgYkCgYEAzVOU zOEp+NOUcIaNMGHcso6+oZWdn7k6rceu4gAIGt/phxSzSIAThCimONKlJQb14oa7 Bpzxb+qx/WrL/+M4sXtg3/4YlC+Vq5/cAUv5idVL5n0Uy8FYIXWZzQiDFRTHQ7R2 cmZj4sG4pQf6LKSC3vHpqiJ75VrYutkSXGzDZS0CAwEAATANBgkqhkiG9w0BAQUF AAOBgQDFaZwKNa5znRjyw76Al+CnTsukiStZQumw2dSE+bQDuoj6r/FdnSSGR0l7 kQt0DV/IOREg2nY6rGxhM4trSe9MwpKq6tyrqd9hKnv0GX6VIY2qm6tE+oCIc+ED HrHvY9nwXEasPQAqI1zNtC0jMZSKvr9EWCM5vlSW808vsDGLzQ== -----END CERTIFICATE-----

more options

Chosen Solution

The issuer of the certificate is Getflix.

  • Issuer: C=AU, ST=VIC, O=Getflix