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Password changed in BT. Tbird does not demand new password

  • 22 replies
  • 1 has this problem
  • 6 views
  • Last reply by Tom

Tom
Tom

Have removed password entry in security. Tbird then hangs on 'Connected to ....', but does not offer chance to put in new password. So I can see inbox and emails on BT but not through Thunderbird. Solutions appreciated.

Tom Nicholson

Have removed password entry in security. Tbird then hangs on 'Connected to ....', but does not offer chance to put in new password. So I can see inbox and emails on BT but not through Thunderbird. Solutions appreciated. Tom Nicholson

Chosen solution

tomnik said

Thanks, Matt, but I have been failing for some time to get to the F5 version of Safe Mode; that button just gives me the unhelpful version without networking.

Do you have a wired connection? wifi drivers usually will not load in safe mode.

Read this answer in context 👍 1

All Replies (20)

user01229325
user01229325

In Thunderbird go to Options-Security-Passwords-Saved Passwords Click Show Passwords Right click the password and select Edit.

Tom
Tom Question owner

Password not there to edit - on advice, i removed the entry in order to prompt Thunderbird to ask for new password - it didn't

Matt
Matt
  • Moderator
  • Top 10 Contributor

Usual cause here is an anti virus product that has a password "vault" or a product like lastpass, but I would expect you should know if you have installed a password manager. So I would be looking at the anti virus product.

Tom
Tom Question owner

Thanks, but no password manager, and temp turn-off of Norton protections changed nothing for email download

user01229325
user01229325

Thunderbird only asks for a password when the providers server requests one and it is not saved in its password manager. Maybe we need to look at your server settings to see if you are not contacting the server. Go to the Help Menu and select Troubleshooting Information. Click Copy to Clipboard. Come back here and paste that in a reply window.

Matt
Matt
  • Moderator
  • Top 10 Contributor

tomnik said

Thanks, but no password manager, and temp turn-off of Norton protections changed nothing for email download

Interesting how frequently folk using Nortons products appear in this forum with complaints exactly as yours. I really think there has to be more to it than market share. Personally I blame this Norton feature. https://my.norton.com/extspa/idsafe

Tom
Tom Question owner

Thanks to Airmail and Matt. Here is trouble-shooting stuff, and I shall now go and look at Matt's URL 


 Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.btinternet.com:995, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, none, true

 Crash Reports

 Extensions
   Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

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     print.printer_EPSON_Stylus_Photo_RX600.print_printer: EPSON Stylus Photo RX600
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     print.printer_EPSON_SX125_Series.print_bgcolor: false
     print.printer_EPSON_SX125_Series.print_bgimages: false

etc. (over max length) Looks as if I should somehow get rid of incoming Account 1 

     print.printer_EPSON_SX125_Series.print_colorspace:
user01229325
user01229325

Since you have the Authentication Method for your SMTP server set to None it is not going to ask for a password. Set that to Normal Password like the POP server is.

Tom
Tom Question owner

Matt, Norton denies that I have a vault, whatever that is, for its Identity Safe, and I don't remember appointing any password management software.

Curiously I have under 'mail' in profile Local Folders Local Folders - 1 pop.ntlworld,com smart mailboxes smart mailboxes - 1

All weird, esp. with ntlworld dead years ago -BUT that is the one with 9 Gb of content.

Tom
Tom Question owner

Airmail, thanks - but done and verified smtp authentication change to normal password; no good, even after re-boot. Still no access to mail through Tbird.

Matt
Matt
  • Moderator
  • Top 10 Contributor

When you first created your profile it would have been ntworld. If you only ever changed the server names on each merger, then there is nothing to cause the folder the mail is stored in to change. Nor is there any reason to change it.

The folder name used to store mail can be changed, but I strongly recommend against it. Change usually results in at least some loss of stored mail unless you really know what you are doing.


Perhaps the best way to determine if this is Thunderbird or an outside package is to boot windows in safe mode with networking. Micrisift offer instructions here. https://support.microsoft.com/en-au/help/12376/windows-10-start-your-pc-in-safe-mode

IF Thunderbird works as it should in that mode, it is third party software running on your machine that is the root cause. If it does not then we need to did a lot deeper into Thunderbird.

Tom
Tom Question owner

Thanks, Matt, but I have been failing for some time to get to the F5 version of Safe Mode; that button just gives me the unhelpful version without networking.

Matt
Matt
  • Moderator
  • Top 10 Contributor

Chosen Solution

tomnik said

Thanks, Matt, but I have been failing for some time to get to the F5 version of Safe Mode; that button just gives me the unhelpful version without networking.

Do you have a wired connection? wifi drivers usually will not load in safe mode.

Tom
Tom Question owner

Stupid of me - didn't think of that. BUT i got rid of two of the five items under mail in my profile, and whether for that reason or another Thunderbird suddenly asked for my password. Problem SOLVED and many thanks to all for help

Tom
Tom Question owner

Sorry to re-open this, Matt, and thanks for help. I was OK for a bit, but power cuts have sent me back to the beginning (BT mail works, Tbird does not) I did connect directly rather than my usual wirelessly, and F5 allowed internet, BUT when I ask Tbird to get mail it still just hangs rather than asking for my (deleted) password as expected. Pity Tbird doesn't use IMAP, which apparently always synchs

Matt
Matt
  • Moderator
  • Top 10 Contributor

Thunderbird uses IMAP or POP depending on what you choose when you set up the account.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
Matt
Matt
  • Moderator
  • Top 10 Contributor

What version is your Norton product See https://support.norton.com/sp/en/au/home/current/solutions/v1251038_ns_retail_en_us

Tom
Tom Question owner

Norton is 22.14.2.13

Tom
Tom Question owner

Thanks again, Matt. Clipboard content follows 

 Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.btinternet.com:995, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, none, true

 Crash Reports

 Extensions
   Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1529634690
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
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     browser.cache.disk.smart_size.use_old_max: false
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     print.printer_EPSON_Stylus_Photo_RX600.print_paper_height: 11.00
     print.printer_EPSON_Stylus_Photo_RX600.print_paper_size: 0
     print.printer_EPSON_Stylus_Photo_RX600.print_paper_size_type: 0
     print.printer_EPSON_Stylus_Photo_RX600.print_paper_size_unit: 1
     print.printer_EPSON_Stylus_Photo_RX600.print_paper_width: 8.50
     print.printer_EPSON_Stylus_Photo_RX600.print_printer: EPSON Stylus Photo RX600
     print.printer_EPSON_Stylus_Photo_RX600.print_reversed: false
     print.printer_EPSON_Stylus_Photo_RX600.print_scaling: 1.00
     print.printer_EPSON_Stylus_Photo_RX600.print_shrink_to_fit: true
     print.printer_EPSON_Stylus_Photo_RX600.print_to_file: false
     print.printer_EPSON_Stylus_Photo_RX600.print_unwriteable_margin_bottom: 0
     print.printer_EPSON_Stylus_Photo_RX600.print_unwriteable_margin_left: 0
     print.printer_EPSON_Stylus_Photo_RX600.print_unwriteable_margin_right: 0
     print.printer_EPSON_Stylus_Photo_RX600.print_unwriteable_margin_top: 0
     print.printer_EPSON_SX125_Series.print_bgcolor: false
     print.printer_EPSON_SX125_Series.print_bgimages: false
     print.printer_EPSON_SX125_Series.print_colorspace:
     print.printer_EPSON_SX125_Series.print_command:
     print.printer_EPSON_SX125_Series.print_downloadfonts: false
     print.printer_EPSON_SX125_Series.print_duplex: 0
     print.printer_EPSON_SX125_Series.print_edge_bottom: 0
     print.printer_EPSON_SX125_Series.print_edge_left: 0
     print.printer_EPSON_SX125_Series.print_edge_right: 0
     print.printer_EPSON_SX125_Series.print_edge_top: 0
     print.printer_EPSON_SX125_Series.print_evenpages: true
     print.printer_EPSON_SX125_Series.print_footercenter:
     print.printer_EPSON_SX125_Series.print_footerleft: &PT
     print.printer_EPSON_SX125_Series.print_footerright: &D
sfhowes
sfhowes
  • Top 25 Contributor

tomnik said

Sorry to re-open this, Matt, and thanks for help. I was OK for a bit, but power cuts have sent me back to the beginning (BT mail works, Tbird does not) I did connect directly rather than my usual wirelessly, and F5 allowed internet, BUT when I ask Tbird to get mail it still just hangs rather than asking for my (deleted) password as expected. Pity Tbird doesn't use IMAP, which apparently always synchs

If you want to set up your account as IMAP, instructions are here.

incoming IMAP server: mail.btinternet.com on port 993, SSL/TLS security, authentication = normal password, User name = email address. Outgoing SMTP server: mail.btinternet.com on port 465, SSL/TLS security, authentication = normal password, User name = email address.

If you switch from your current POP account, first copy the existing Inbox and Sent messages to Local Folders, add the account as an IMAP account, and then remove the POP account once the IMAP one is working.

http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account

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