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After Windows 10 update to 1803, Firefox keeps crashing every few minutes or even seconds

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It does not seem related to what I do with Firefox, it crashes also while I'm not using Firefox or even the PC, sometimes the crash report windows appears (and I send the report) sometimes not. It is really impossible to use the program with such problems.

It does not seem related to what I do with Firefox, it crashes also while I'm not using Firefox or even the PC, sometimes the crash report windows appears (and I send the report) sometimes not. It is really impossible to use the program with such problems.

Chosen solution

no, the cuase will be something different - it should probably show up as something like "ID Protect Monitor" or athena. it's a smartcard driver/software which will allow it to identify yourself at some webmail or e-government sites via a physical smartcard connected to your system.

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Additional System Details

Application

  • Firefox 61.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
  • Support URL: https://support.mozilla.org/1/firefox/61.0.1/WINNT/it/

Extensions

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  • MySessions 2.6.12 (balyaev@gmail.com)
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  • YouTube Video and Audio Downloader 0.5.9 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack) (Inactive)

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5114 solutions 22652 answers

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
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Question owner

Here they are the last 3 crash reports listed:

bp-a10f538b-1cb9-4609-9b12-4e4cb0180713 bp-9146ccfb-44fc-485f-85ab-e279d0180713 bp-fa13cff1-ffb6-46a5-9139-39f7a0180713

However Firefox crashed many more times than showed by about:crashes. I can see barely 4 crashes today in the list, while Firefox crashed at least 30 times today, and keeps crashing every few minutes.

Here they are the last 3 crash reports listed: bp-a10f538b-1cb9-4609-9b12-4e4cb0180713 bp-9146ccfb-44fc-485f-85ab-e279d0180713 bp-fa13cff1-ffb6-46a5-9139-39f7a0180713 However Firefox crashed many more times than showed by '''about:crashes'''. I can see barely 4 crashes today in the list, while Firefox crashed at least 30 times today, and keeps crashing every few minutes.
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philipp
  • Top 25 Contributor
  • Moderator
5114 solutions 22652 answers

thanks, these crashes are commonly caused by some outdated smartcard software/drivers. do you know which software product/version you have installed on your system?

thanks, these crashes are commonly caused by some outdated smartcard software/drivers. do you know which software product/version you have installed on your system?
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Helpful Reply

I checked and updated 3 drivers, now the Intel Driver and Support Assistant software (I have an Intel NUC pc) says that all drivers of my system are updated. I'll report if crashes keep on.

I checked and updated 3 drivers, now the Intel Driver and Support Assistant software (I have an Intel NUC pc) says that all drivers of my system are updated. I'll report if crashes keep on.
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philipp
  • Top 25 Contributor
  • Moderator
5114 solutions 22652 answers

Chosen Solution

no, the cuase will be something different - it should probably show up as something like "ID Protect Monitor" or athena. it's a smartcard driver/software which will allow it to identify yourself at some webmail or e-government sites via a physical smartcard connected to your system.

no, the cuase will be something different - it should probably show up as something like "ID Protect Monitor" or athena. it's a smartcard driver/software which will allow it to identify yourself at some webmail or e-government sites via a physical smartcard connected to your system.
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Question owner

A long time ago I uninstalled the software/drivers of a smartcard reader, but I surprisingly found 2 of those softwares/drivers still there, "ID Protect Monitor" (as already pointed out) and "NXPProximityInstaller". I uninstalled them I had no crashes since then, so I can say the problem has been solved. Thanks a lot.

A long time ago I uninstalled the software/drivers of a smartcard reader, but I surprisingly found 2 of those softwares/drivers still there, "'''ID Protect Monitor'''" (as already pointed out) and "'''NXPProximityInstaller'''". I uninstalled them I had no crashes since then, so I can say the problem has been solved. Thanks a lot.

Modified by nopria

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