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Firefox crashes on start-up

Posted

When I select to open Firefox in Ubuntu Mate, it displays the crash reporter immediately. I tried safe mode but the same result happens. It is up-to-date at version 61 and I am running Ubuntu Mate 16.04 on a Raspberry Pi 3 B+

When I select to open Firefox in Ubuntu Mate, it displays the crash reporter immediately. I tried safe mode but the same result happens. It is up-to-date at version 61 and I am running Ubuntu Mate 16.04 on a Raspberry Pi 3 B+

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/66.0.3359.181 Chrome/66.0.3359.181 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4229 solutions 59020 answers

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.