Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

XML parsing error : undefined entity. Location: chrome://browser/content/browser.xul Line number 1478, column 13:

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

One day I turn Mozilla and then I got this ;

XML parsing error : undefined entity Location: chrome://browser/content/browser.xul Line number 1478, column 13:

What can I do to fix it. I am new to this. Please help.

One day I turn Mozilla and then I got this ; XML parsing error : undefined entity Location: chrome://browser/content/browser.xul Line number 1478, column 13: What can I do to fix it. I am new to this. Please help.

All Replies (2)

more options

Am not sure what it refers to but do know it is in your Profile.

Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

What's What in Your Profile :

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager
  • if you only have key3.db then make sure to remove an existing key4.db
  • cert9.db (58+) or cert8.db (57 and older) for (intermediate) certificates stored in the Certificate Manager
  • if you only have cert8.db then make sure to remove an existing cert9.db
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)
more options

What Firefox locale (user interface language) are you using?

This can be a problem with a specific locale that has a problem with a specific entity. This looks like an issue with a places context menu if I check the code.

  • view-source:chrome://browser/content/browser.xul

You may have to switch to a different locale (e.g. en-US) to workaround this issue.