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SSL Error with Firefox

Posted

SSL_ERROR_RX_RECORD_TOO_LONG

The issue arose today (06/27/2018)

https://i.imgur.com/JyKPlfF.png

It seems to be mostly Google sites. Searching from the address bar in particular has a 100% failure rate. Although even in writing this message, I had to submit it twice as a result of the error the first time.. Has happened on multiple other sites, but unable to reproduce error since (this is why I decided to create my own topic, as Google seems to be the worst, but it's not exclusive.)

Troubleshooting info provided.

As per the other threads that I read involving suggestions:

It is *ONLY* happening with Firefox. Tested with Chrome, and Lord help me, even Edge.

Firefox is not running a proxy

Safe mode did not rectify the issue

Avast was disabled, did not rectify the issue (Avast is the only security software outside of Defender)

ISP is Spectrum/TWC, using OpenDNS Primary/backup DNS servers - attempted Google DNS as well as default DNS, same error.

Tracert to Google.com produces no timeouts.

Clearing cache (Cookies/site data) did not improve situation.

SSL_ERROR_RX_RECORD_TOO_LONG The issue arose today (06/27/2018) https://i.imgur.com/JyKPlfF.png It seems to be mostly Google sites. Searching from the address bar in particular has a 100% failure rate. Although even in writing this message, I had to submit it twice as a result of the error the first time.. Has happened on multiple other sites, but unable to reproduce error since (this is why I decided to create my own topic, as Google seems to be the worst, but it's not exclusive.) Troubleshooting info provided. As per the other threads that I read involving suggestions: It is *ONLY* happening with Firefox. Tested with Chrome, and Lord help me, even Edge. Firefox is not running a proxy Safe mode did not rectify the issue Avast was disabled, did not rectify the issue (Avast is the only security software outside of Defender) ISP is Spectrum/TWC, using OpenDNS Primary/backup DNS servers - attempted Google DNS as well as default DNS, same error. Tracert to Google.com produces no timeouts. Clearing cache (Cookies/site data) did not improve situation.

Modified by SSGTSemperFi

Additional System Details

Application

  • Firefox 61.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
  • Support URL: https://support.mozilla.org/1/firefox/61.0/WINNT/en-US/

Extensions

  • 1Password extension (desktop app required) 4.7.2.90 (onepassword4@agilebits.com) (Inactive)
  • AdBlock 3.14.0 (jid1-NIfFY2CA8fy1tg@jetpack) (Inactive)
  • Adblock Plus 3.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Reddit Enhancement Suite 5.12.5 (jid1-xUfzOsOFlzSOXg@jetpack) (Inactive)
  • WX Download Status Bar 1.8.0 ({a1c84bb7-d5fc-4906-90b4-965e520b29bf}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 1080 Ti
  • adapterDescription2: Intel(R) HD Graphics 4600
  • adapterDeviceID: 0x1b06
  • adapterDeviceID2: 0x0412
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterRAM: 11264
  • adapterRAM2: Unknown
  • adapterSubsysID: 65933842
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.334
  • driverDate: 6-1-2018
  • driverDate2: 10-16-2017
  • driverVersion: 24.21.13.9811
  • driverVersion2: 20.19.15.4835
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5282 solutions 23336 answers

hi, thanks for reporting the problem, so far we have heard about this from avast/avg users whose security software is meddling with encrypted connections. firefox 61 introduced the better security protocol tls 1.3 & apparently avast can't cope with that yet.

as a workaround, please try to disable the scanning of https connections as described in https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products

hi, thanks for reporting the problem, so far we have heard about this from avast/avg users whose security software is meddling with encrypted connections. firefox 61 introduced the better security protocol tls 1.3 & apparently avast can't cope with that yet. as a workaround, please try to disable the scanning of https connections as described in https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products

Question owner

philipp said

hi, thanks for reporting the problem, so far we have heard about this from avast/avg users whose security software is meddling with encrypted connections. firefox 61 introduced the better security protocol tls 1.3 & apparently avast can't cope with that yet. as a workaround, please try to disable the scanning of https connections as described in https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products

Hiya Philipp,

Thanks for the response!

Disabling scanning appears to have helped significantly, however the error still persists. (as a side note, would there be a reason that disabling avast wouldn't disable the scanning and/or why the issue was still present with Avast disabled as a whole?)

''philipp [[#answer-1127426|said]]'' <blockquote> hi, thanks for reporting the problem, so far we have heard about this from avast/avg users whose security software is meddling with encrypted connections. firefox 61 introduced the better security protocol tls 1.3 & apparently avast can't cope with that yet. as a workaround, please try to disable the scanning of https connections as described in https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products </blockquote> Hiya Philipp, Thanks for the response! Disabling scanning appears to have helped significantly, however the error still persists. (as a side note, would there be a reason that disabling avast wouldn't disable the scanning and/or why the issue was still present with Avast disabled as a whole?)
jscher2000
  • Top 10 Contributor
8583 solutions 70209 answers

Hi SSGTSemperFi, I don't use Avast, but the key feature here -- the one that sets up as a "man in the middle" of your browser connections -- is the Web Shield. It may be possible to turn some features off while others continue to run.

Hi SSGTSemperFi, I don't use Avast, but the key feature here -- the one that sets up as a "man in the middle" of your browser connections -- is the Web Shield. It may be possible to turn some features off while others continue to run.