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Content missing in forwarded emails beginning june 12 2018

Posted

we forward quite a lot of emails downstream to reps. Emails have either remote content or plain text. All worked great until the morning of June 12 when "some" emails would not include any forwarded content other than the header table showing the original email sender etc.

We have toggled the inline versus attachment method with no positive result. We have checked the allow all remote content with no different results.

If we forward an email, enter our comments before sig panel, then drop down below the forwarded email header information, click options and select quote message, the content gets dropped in the forwarded email as it was prior to June 12.

We have two installations of Thunderbird 60.0b7 32 bit, a laptop (win 8.1) with the problem, and a desktop (win 7 pro) no problem whatsoever, both configured identical. Both installations have 4 email accounts installed in Thunderbird. This problem only occurs on the win 8.1 laptop and only with one of the four email accounts setup in the installation.

we forward quite a lot of emails downstream to reps. Emails have either remote content or plain text. All worked great until the morning of June 12 when "some" emails would not include any forwarded content other than the header table showing the original email sender etc. We have toggled the inline versus attachment method with no positive result. We have checked the allow all remote content with no different results. If we forward an email, enter our comments before sig panel, then drop down below the forwarded email header information, click options and select quote message, the content gets dropped in the forwarded email as it was prior to June 12. We have two installations of Thunderbird 60.0b7 32 bit, a laptop (win 8.1) with the problem, and a desktop (win 7 pro) no problem whatsoever, both configured identical. Both installations have 4 email accounts installed in Thunderbird. This problem only occurs on the win 8.1 laptop and only with one of the four email accounts setup in the installation.

Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36

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Question owner

UPDATE - Fixed. The laptop was recently set to accept BETA updates. Beta version 60.0b7 installed 6-11-18 14:20hrs. The morning of June 12, forwarded emails dropped remote content except the header information.

Backed up the profile. Uninstalled 60.0b7. Installed 52.8.0 standard version. Tested and works as expected with forwarded emails containing all remote content.

Also, version 60.0b8 installed just before the above actions. It still has the same problem of NOT including remote content in forwarded emails.

Verified in update settings ini to only accept standard release, NOT Betas.

UPDATE - Fixed. The laptop was recently set to accept BETA updates. Beta version 60.0b7 installed 6-11-18 14:20hrs. The morning of June 12, forwarded emails dropped remote content except the header information. Backed up the profile. Uninstalled 60.0b7. Installed 52.8.0 standard version. Tested and works as expected with forwarded emails containing all remote content. Also, version 60.0b8 installed just before the above actions. It still has the same problem of NOT including remote content in forwarded emails. Verified in update settings ini to only accept standard release, NOT Betas.
Wayne Mery
  • Top 25 Contributor
  • Moderator
573 solutions 5353 answers

Thank you for reporting this - it is fixed in beta 9 (just shipped yesterday) via https://bugzilla.mozilla.org/show_bug.cgi?id=394322

Thank you for reporting this - it is fixed in beta 9 (just shipped yesterday) via https://bugzilla.mozilla.org/show_bug.cgi?id=394322