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cannot add my new email address to thunderbird

alanasolodky
alanasolodky
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I have just purchased a new email address for my business. It is through Google G suite? Anyway Im not able to add the email address to thunderbird. Its saying that it cant find it The email address is as an example

sales@alanataylorphotography.com.au

Any ideas why this is not working. I have never had an issue adding my gmail ones to thunderbird

I have just purchased a new email address for my business. It is through Google G suite? Anyway Im not able to add the email address to thunderbird. Its saying that it cant find it The email address is as an example sales@alanataylorphotography.com.au Any ideas why this is not working. I have never had an issue adding my gmail ones to thunderbird

Chosen solution

plug you domain name into this site and see what error pop up. https://www.dnsstuff.com/

It is common for new sites not set up professionally to have issues with DNS and mail exchangers. Having said that what anti virus are you using. I found I could not configure a new email address with Nortons until I disabled their sonar.

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Matt
Matt
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Chosen Solution

plug you domain name into this site and see what error pop up. https://www.dnsstuff.com/

It is common for new sites not set up professionally to have issues with DNS and mail exchangers. Having said that what anti virus are you using. I found I could not configure a new email address with Nortons until I disabled their sonar.

alanasolodky
alanasolodky Question owner
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Thank you. I’ve figured it out :)