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Can't keep my google password saved

  • 2 replies
  • 1 has this problem
  • 17 views
  • Last reply by cor-el

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Hi,

I am unable to keep my google/youtube password saved. I've contacted Apple and after being unsuccessful, they recommended that I contact Firefox directly. I am using a macbook air and am running Sierra 10.13.5. Other sites seem to maintain my usernames and passwords. Please help.

Thank you, Sunny

Hi, I am unable to keep my google/youtube password saved. I've contacted Apple and after being unsuccessful, they recommended that I contact Firefox directly. I am using a macbook air and am running Sierra 10.13.5. Other sites seem to maintain my usernames and passwords. Please help. Thank you, Sunny

All Replies (2)

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Is the password saved, but disappears? Does the browser ask if you want to save the password? Are you using any password add-ons/programs?

Profile data can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.

Type about:preferences#security<enter> in the address bar. Look under Logins,

Note: For Firefox 56+ its; about:preferences#privacy Look under Forms & Passwords +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Press the Exceptions button and see what's inside.

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A detail like a website remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • you can create an "Allow" exception to keep specific cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: Exceptions

Removing cookies from websites makes the website forget about you.

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep