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on itv hub itv, itv2, and itv4 are just grey square and the other channels normal

Posted

When I have firefox 60 running and go to itv hub website and login and select itv channel or itv 2 or itv 4 channels I just get a grey square. itvbe channel and itv 3 and citv channels works fine my operating system is opensuse linux 13.1 at the moment I am running firefox 54.0.1 with no problems at all

When I have firefox 60 running and go to itv hub website and login and select itv channel or itv 2 or itv 4 channels I just get a grey square. itvbe channel and itv 3 and citv channels works fine my operating system is opensuse linux 13.1 at the moment I am running firefox 54.0.1 with no problems at all
Shadow110 1072 solutions 14836 answers

Hi, Have you been to the site and looked for trouble shooters or FAQ's or asked there support.??

Version 54.0.1 is not supported so I can not say what the issue maybe. It maybe that the browser is too old to pull up the info that is there. Try reinstalling or updating to Firefox 52.8.1esr if your Linux version can handle that. It could also be Video Card Drivers.

Please let us know if this solved your issue or if need further assistance.

Hi, Have you been to the site and looked for trouble shooters or FAQ's or asked there support.?? Version 54.0.1 is not supported so I can not say what the issue maybe. It maybe that the browser is too old to pull up the info that is there. Try reinstalling or updating to Firefox 52.8.1esr if your Linux version can handle that. It could also be Video Card Drivers. *https://www.mozilla.org/en-US/firefox/organizations/all/ Please let us know if this solved your issue or if need further assistance.

Question owner

thank you for your answer but the problem starts when I update to firefox version 60.0.1 which is the latest version there is no issues with version 54.0.1 that is why I use version 54

thank you for your answer but the problem starts when I update to firefox version 60.0.1 which is the latest version there is no issues with version 54.0.1 that is why I use version 54
WestEnd
  • Top 25 Contributor
60 solutions 5366 answers

How about a link so other with 60.0.2 can test what your saying is happening.

How about a link so other with 60.0.2 can test what your saying is happening.

Question owner

the link www.itv.com/hub/itv4 or /itv2 or /itv the fault only happens on live tv streaming if you select a pre-recorded video it works ok I this will help

the link www.itv.com/hub/itv4 or /itv2 or /itv the fault only happens on live tv streaming if you select a pre-recorded video it works ok I this will help
WestEnd
  • Top 25 Contributor
60 solutions 5366 answers

Did you get this when you went to the site before it loaded all the way?

Did you get this when you went to the site before it loaded all the way?

Question owner

yes I did and I was able to sign in then you to select live tv thats when you get to choose the channels

yes I did and I was able to sign in then you to select live tv thats when you get to choose the channels

Question owner

I have solved the problem you must make sure you have flash player always activated

I have solved the problem you must make sure you have flash player always activated