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firefox did an update, now firefox doesn't work I get an error message when I click on link
Firefox did an automatic update. When it was through firefox was gone. I click on a link or button to start it and get the following message(Windows 7 by the way):
problem with shortcut
the item 'firefox.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.
All Replies (5)
Something may have gone wrong during the update.
Let’s do a full clean re-install;
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
I know I can get firefox back, my concern is losing everything I had attached to my old version. Is there anyway to keep years of bookmarks and work I had accumulated?
Firefox comes in two or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.
Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.
If you do this each day, you will not lose much data. This should be done with Firefox Closed.
Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.
Give this to me in laymans terms please. What you just told me makes no sense. When I follow the steps you told me to take, will I be able to get all my bookmarks back? Yes or no. If yes, tell me exactly what I need to do, step by step please.
By making backups of the Firefox profile As Is, you would then have a backup just in case. As long as you Copy the whole profile As Is.