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Yesterday I signed into my account and and installed Firefox on a new computer but my bookmarks were not transferred

Posted

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were lost. Any help greatly appreciated.

I can't add troubleshooting info as I am using a library computer. I was using Windows 10.

Before signing in, I was informed onscreen that all bookmarks would be transferred but none of my details were transferred - so hundreds of irreplaceable bookmarks were lost. Any help greatly appreciated. I can't add troubleshooting info as I am using a library computer. I was using Windows 10.

Chosen solution

Hi, it seems by what you are saying that this is a singular computer that you used Sync to backup your bookmarks.

That is not what Sync was designed for a The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Also the new computer did not hold a token that was needed. If can access your old computer you can get the information out as per above.

Please let us know if this solved your issue or if need further assistance.

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3; rv:11.0) like Gecko

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Shadow110 1072 solutions 14836 answers

Chosen Solution

Hi, it seems by what you are saying that this is a singular computer that you used Sync to backup your bookmarks.

That is not what Sync was designed for a The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Also the new computer did not hold a token that was needed. If can access your old computer you can get the information out as per above.

Please let us know if this solved your issue or if need further assistance.

Hi, it seems by what you are saying that this is a singular computer that you used Sync to backup your bookmarks. That is not what Sync was designed for a The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article. *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data. *https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync_ Also the new computer did not hold a token that was needed. If can access your old computer you can get the information out as per above. Please let us know if this solved your issue or if need further assistance.