Mozilla Social FAQ

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We’ve made the hard decision to end our experiment with Mozilla.social and will shut down the Mastodon instance on December 17, 2024. You can continue to use Mozilla.social until December 17. Before that date, you can download your data here, and migrate your account to another instance following the instructions below.

What will happen on December 17, 2024?

The Mozilla.social Mastodon instance will be shut down and all content and accounts will no longer be accessible. Your Mozilla Account will remain active for access to other Mozilla products and services. Learn more about managing your Mozilla account here.

I want to move my account to another instance on Mastodon. How do I do that?

At any point before Dec 17, 2024, you can migrate your account to another instance on Mastodon by following these instructions.

Note: If you previously migrated an existing Mastodon account to Mozilla.social, migrating back to that original account may not transfer all followers successfully. For these cases, consider first migrating to a new account on a new interim Mastodon server, then migrating from the interim server back to your original account on the original server. Reports suggest that migrating directly back to a reactivated account on a previous server may not transfer followers, but that using a new interim server is a successful work-around.

Can I download my data before shutdown?

You can download archives of your Mozilla.social activity from this page.

What is the Fediverse? What is Mastodon?

The Fediverse is a network of independent online community platforms that share a common set of technical standards. This allows these decentralized social networks and communities to standalone but still connect and communicate with users on other platforms.

Mastodon is part of the Fediverse and is a decentralized social media platform, meaning there's no one big company controlling it. Users can create profiles, post updates, and join communities based on their interests. It's popular among people who want more privacy and community control over their social media experience.

How do I access Mozilla.social if I’m included in the private beta?

If you’ve been invited to the private beta, you can access Mozilla.social through Mastodon here. You are required to sign in using your Mozilla account. Learn more about creating and managing your Mozilla account.

Should I use my Mozilla account to log in to Mozilla.social?

Yes, it’s required to use your Mozilla account credentials to access Mozilla.social.

How can I learn how to use Mastodon features?

Check out our blog post on how to get started on Mastodon. You can also find tips, feature overviews and instructions on https://docs.joinmastodon.org and Mastodon Help.

How is content on Mozilla.social moderated?

Mozilla has an initial content moderation policy content moderation policy that we’ll be iterating on. You can also review our terms and privacy policy You’ll be asked to review and agree to these when signing up for Mozilla.social. Content moderation on Mastodon is largely managed by the individual instance, in this case, Mozilla moderates the content on our own instance.

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