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"Your tab has crashed" on only YouTube

  • 6 replies
  • 1 has this problem
  • 75 views
  • Last reply by aeaeaa

aeaeaa
aeaeaa

Dear support team,

When I try to click a video on YouTube using the newest Firefox, it would always crash and generated a crash report everytime.This doesn't occur on other broswer however, such as Chrome. Can you help me? Thanks.

The image attached is Traditional Chinese, but I am sure you guys can recognise the image alone.

Dear support team, When I try to click a video on YouTube using the newest Firefox, it would always crash and generated a crash report everytime.This doesn't occur on other broswer however, such as Chrome. Can you help me? Thanks. The image attached is Traditional Chinese, but I am sure you guys can recognise the image alone.

Chosen solution

thanks, it may be an issue with your graphics driver unfortunately - same one as discussed in https://old.reddit.com/r/firefox/comments/8g3542/amd_latest_driver_1841_crashes_youtube/ (some workarounds are described there as well)

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All Replies (6)

aeaeaa
aeaeaa Question owner

Here is the image,sorry.

philipp
philipp
  • Moderator

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

aeaeaa
aeaeaa Question owner

Here it is:

bp-346a40cd-356e-4518-a84c-250461180518 bp-d134bf44-fa50-4fa4-8240-e6d161180518 bp-dd03662b-6530-4ca1-a54f-e232d1180518 bp-39acd32b-1066-4778-9968-fec621180518 bp-11fbd108-e29e-412e-b5e0-a07451180518

philipp
philipp
  • Moderator

Chosen Solution

thanks, it may be an issue with your graphics driver unfortunately - same one as discussed in https://old.reddit.com/r/firefox/comments/8g3542/amd_latest_driver_1841_crashes_youtube/ (some workarounds are described there as well)

aeaeaa
aeaeaa Question owner

Yeah, i tried to downgrade the driver, but it would still crash.

aeaeaa
aeaeaa Question owner

Philipp, I solved the question by using safe mode to uninstall the graphics driver. Things may become a little bit chaotic, but hey, it is solved and I am happy.

Thanks for your help also.I would mark you solved the problem then.