
Firefox crashes every time I try to open it.
I've tried to reinstall it several times even with a new installation file but nothing seems to work. InPageError c000009c 00000003
Chosen solution
Everything's solved now... I ran the registry cleaner, rebooted the pc and reinstalled fox. Luckily, I don't have the problem anymore. Thanks.
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Problem signature:
Problem Event Name: InPageError Error Status Code: c000009c Faulting Media Type: 00000003 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I don't recognize that report. It seems to be related to a problem on the hard drive, but I'm not sure where (in Firefox? in the "page file"?).
When I search for the name and code, I find suggestions to run CHKDSK, a built-in program to map out bad areas of the hard drive. However, you probably should back up your computer first.
Some other threads mentioned the thumbnail cache (this is a Windows cache you can rebuild) or a malware problem. You might want to ask for support on Microsoft's forum or a site more oriented toward Windows and hardware issues.
Chosen Solution
Everything's solved now... I ran the registry cleaner, rebooted the pc and reinstalled fox. Luckily, I don't have the problem anymore. Thanks.