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Firefox crashes every time I try to open it.

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by hsntrq

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I've tried to reinstall it several times even with a new installation file but nothing seems to work. InPageError c000009c 00000003

I've tried to reinstall it several times even with a new installation file but nothing seems to work. InPageError c000009c 00000003

Chosen solution

Everything's solved now... I ran the registry cleaner, rebooted the pc and reinstalled fox. Luckily, I don't have the problem anymore. Thanks.

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Problem signature:

 Problem Event Name:	InPageError
 Error Status Code:	c000009c
 Faulting Media Type:	00000003
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
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I don't recognize that report. It seems to be related to a problem on the hard drive, but I'm not sure where (in Firefox? in the "page file"?).

When I search for the name and code, I find suggestions to run CHKDSK, a built-in program to map out bad areas of the hard drive. However, you probably should back up your computer first.

"InPageError" "c000009c" - Google Search

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Some other threads mentioned the thumbnail cache (this is a Windows cache you can rebuild) or a malware problem. You might want to ask for support on Microsoft's forum or a site more oriented toward Windows and hardware issues.

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Chosen Solution

Everything's solved now... I ran the registry cleaner, rebooted the pc and reinstalled fox. Luckily, I don't have the problem anymore. Thanks.