Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox new install taking FOREVER

  • 2 replies
  • 1 has this problem
  • 897 views
  • Last reply by Olddog109

Olddog109
Olddog109

I just purchased a brand new notebook for my wife: HPEnvy, Intel i7, 8Gb,250Gb SSD. Fired it up, used the Edge browser to get to Mozilla to grab FF. Full disclosure, we live near the edge of the known world and have a mighty 1.2 mb DSL connection. Almost forgot, Windows 10 Home Edition.

Still, the installer download finished at 6:46 PM. I started the executable shortly after the d/l, it is now 8:28 pm and it continues to say “Now installing.........”. The progress indicator in the taskbar icon indicates that it is at less than 10% complete.

Please advise.

OD

I am submitting this from my iPad as the PC is otherwise engaged. Thanks for listening.

I just purchased a brand new notebook for my wife: HPEnvy, Intel i7, 8Gb,250Gb SSD. Fired it up, used the Edge browser to get to Mozilla to grab FF. Full disclosure, we live near the edge of the known world and have a mighty 1.2 mb DSL connection. Almost forgot, Windows 10 Home Edition. Still, the installer download finished at 6:46 PM. I started the executable shortly after the d/l, it is now 8:28 pm and it continues to say “Now installing.........”. The progress indicator in the taskbar icon indicates that it is at less than 10% complete. Please advise. OD I am submitting this from my iPad as the PC is otherwise engaged. Thanks for listening.

Chosen solution

Suggest end the install by Cancel or from Task Manager, End Task. It sound like some corruption some where. Please try the Full Version Installer from here :

after you have run this and also checked if there is a uninstaller for Firefox that has made it's way in, try and uninstall it if it did so. :

  • Repair System Registry and Files

Find the Dos Prompt or Powershell then Right Click and Run as Administrator then : Copy/Paste to Dos Window : DISM /Online /Cleanup-Image /RestoreHealth then hit Enter. Reboot when completed. Note : DISM goes up to Microsoft for new ones.

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 1

All Replies (2)

Shadow110
Shadow110

Chosen Solution

Suggest end the install by Cancel or from Task Manager, End Task. It sound like some corruption some where. Please try the Full Version Installer from here :

after you have run this and also checked if there is a uninstaller for Firefox that has made it's way in, try and uninstall it if it did so. :

  • Repair System Registry and Files

Find the Dos Prompt or Powershell then Right Click and Run as Administrator then : Copy/Paste to Dos Window : DISM /Online /Cleanup-Image /RestoreHealth then hit Enter. Reboot when completed. Note : DISM goes up to Microsoft for new ones.

Please let us know if this solved your issue or if need further assistance.

Olddog109
Olddog109 Question owner

Dear Pkshadow,

The full install worked perfectly, and in about 10 seconds.

Thank you very much.

OD