Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

mail marked as junk no longer moves into junk folder automatically

more options

Mail marked by TB as "junk" use to automatically move into my junk folder. As of a few days ago, it remains in my inbox and I have to manually use the tool "Delete mail marked as junk" to get rid of it. I would like to know why this changed and how to get it back to the old state.

Chosen solution

I know, it seems like a different route to the same place and it should work. Computers! You got to love them.

Read this answer in context 👍 0

All Replies (5)

more options

Go to Account Settings-Junk Settings What do you have selected for Thunderbird to do with Junk?

more options

Move new junk messages is checked and "other" is selected and it goes to "Junk on (my email address)"

Modified by Sheri_W

more options

I am using the first option of Junk folder on: "my email address." Actual email address left out on this post because this is a public forum. I see you edited yours out as I was typing. Good plan.


It looks like it would be the same place using the Other option but you could try switching to the 1st option.

more options

This seems to have worked. Its a little troubling why the other way suddenly stopped working, but no matter. Thank you.

more options

Chosen Solution

I know, it seems like a different route to the same place and it should work. Computers! You got to love them.