"incorrect greeting" error on first send attempt to Iinet SMTP servers
For the last few weeks, both Thunderbird client machines on this home network are returning an error (see image) when the 'Send' button is pressed. The email appears in the Sent folder, but is not received by the addressee.
The current workaround is to select the message in the Sent folder, right-click and 'Edit as New Message'. Send again - this time it will send successfully, with no error.
Each machine is using different virus protection options. (One is AVG and the other Windows Defender)
The SMTP account settings have been checked against the iinet support pages, and are correct.
The client machines are behind a Iinet Technicolour TG789vac v2 router, on an NBN Skymuster Satellite link, provided by Iinet. The router firewall is set to 'normal'
Iinet's only suggestion is to reinstall Thunderbird from scratch. As the problem is consistent on two separate machines, I fail to see how this will fix the problem.
Troubleshooting information from Thunderbird follows:
Application Basics
Name: Thunderbird Version: 52.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; rv:52.0) Gecko/20100101 Thunderbird/52.7.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180322145026 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.iinet.net.au:995, SSL, passwordCleartext
OUTGOING: , mail.iinet.net.au:587, alwaysSTARTTLS, passwordCleartext, true
OUTGOING: , mail.iinet.net.au:587, alwaysSTARTTLS, passwordCleartext, false
Note: the two sets of outgoing settings appear for both machines, although only one appears in the "Outgoing Server (SMTP) Settings" screen.
Your assistance would be appreciated.
Chosen solution
Then it must be time to get with logging the connection and seeing what exactly is happening there.
See https://wiki.mozilla.org/MailNews:Logging
Read this answer in context 👍 0All Replies (6)
You have created a second identity if you have two SMTP server showing.
In account settings select the account name and then click the manage identities button. The first identity is the default that comes with the account. So you might want to delete the second entry.
Looking at your settings. I see startTLS as the connection encryption method. Try changing it to SSL/TLS. I am guessing they do not really support startTLS, but the bump from an initial attempt and error initiates the SLL.
Thanks for your reply, Matt. The information on identities causing the two SMTP entries was helpful.
However, changing the Connection Security to SSL/TLS did not solve the 'incorrect greeting' problem. It caused timeout or messages as below:
"The message could not be sent because the connection to Outgoing server (SMTP) mail.iinet.net.au was lost in the middle of the transaction. Try again."
I also tried changing the port from 465 to 587 after changing back to StartTLS , but this did not change the problem.
Regards,
Chosen Solution
Then it must be time to get with logging the connection and seeing what exactly is happening there.
Thanks again Matt. I read the info and was able to get the log file created, but it was always empty. Tried running as Admin, changed output folders etc as suggested in the doc. Don't know what I am doing wrong, but will try again when I have a few spare hours. Cheers,
taisapi said
Thanks again Matt. I read the info and was able to get the log file created, but it was always empty. Tried running as Admin, changed output folders etc as suggested in the doc. Don't know what I am doing wrong, but will try again when I have a few spare hours. Cheers,
Just a guess. (because I was bitten by the same change) For Thunderbird versions before 55 the variable names used to configure logging were NSPR_LOG_MODULES and NSPR_LOG_FILE rather than MOZ_LOG and MOZ_LOG_FILE. .
Yep, tried that - no change. Thanks anyway - it shouldn't be this hard to get logging out... Time to look for another client.