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Inbox has circle of doom and won't let me in; how can i fix this

  • 5 replies
  • 3 have this problem
  • 2 views
  • Last reply by Wayne Mery

AlisonG
AlisonG
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I cant get into my inbox. No new messages are showing although they appear on my phone. It keeps telling me to reenter my password, but it doesn't accept it because circle of doom is showing in my inbox

I cant get into my inbox. No new messages are showing although they appear on my phone. It keeps telling me to reenter my password, but it doesn't accept it because circle of doom is showing in my inbox

All Replies (5)

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

AlisonG
AlisonG Question owner
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I went through all those steps successfully - windows safe mode and thunderbird safe mode and it didn't change anything.

christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

AlisonG
AlisonG Question owner
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I followed all safe mode instructions and nothing changed. If this a repeat post, I apologize.

Wayne Mery
Wayne Mery
  • Top 10 Contributor
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What type of account - yahoo?