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Firefox will not delete my history no matter what I try. I use a Mac version 10.13.2. Please help.

Posted

I have tried going up to the History > Clear Recent History > Everything and nothing. I try viewing all history and deleting each page by hitting delete, 'Forget About This Site', and 'Delete Page' but they will not budge.

I have tried to delete Firefox from my computer and going in Library > Application Support > Mozilla(There is no Firefox folder for me, just Mozilla), and still nothing. I saw no profile folders or anything mentioned in the articles to help.

I have tried 'refreshing' Firefox but it just imports history every time I do this.

I have also tried going into Preferences > Privacy & Security > History and selecting 'Never Remember History' and also do the 'Clear All History' from here but still nothing.

Nothing I have tried seems to work. Can anyone please help me with this? What do I need to do to get a fresh, completely clean Firefox on my computer?

I have tried going up to the History > Clear Recent History > Everything and nothing. I try viewing all history and deleting each page by hitting delete, 'Forget About This Site', and 'Delete Page' but they will not budge. I have tried to delete Firefox from my computer and going in Library > Application Support > Mozilla(There is no Firefox folder for me, just Mozilla), and still nothing. I saw no profile folders or anything mentioned in the articles to help. I have tried 'refreshing' Firefox but it just imports history every time I do this. I have also tried going into Preferences > Privacy & Security > History and selecting 'Never Remember History' and also do the 'Clear All History' from here but still nothing. Nothing I have tried seems to work. Can anyone please help me with this? What do I need to do to get a fresh, completely clean Firefox on my computer?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59603 answers
What's your computer system and Firefox version? Are you using any kind of sync? Places Maintenance [v57+] See; https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox#w_places-database http://kb.mozillazine.org/Locked_or_damaged_places.sqlite https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

Question owner

FredMcD said

What's your computer system and Firefox version? Are you using any kind of sync? Places Maintenance [v57+] See; https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox#w_places-database http://kb.mozillazine.org/Locked_or_damaged_places.sqlite https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

I am not using any kind of sync. I didn't even know you could have profiles on Firefox until this morning.

My computer system is: macOS High Sierra Version 10.13.2

''FredMcD [[#answer-1083171|said]]'' <blockquote> What's your computer system and Firefox version? Are you using any kind of sync? Places Maintenance [v57+] See; https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox#w_places-database http://kb.mozillazine.org/Locked_or_damaged_places.sqlite https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file </blockquote> I am not using any kind of sync. I didn't even know you could have profiles on Firefox until this morning. My computer system is: macOS High Sierra Version 10.13.2
FredMcD
  • Top 10 Contributor
4256 solutions 59603 answers

You can have as many profiles as you want. Home, work, this, that . . . . .

Did you run the Places Maintenance?

You can have as many profiles as you want. Home, work, this, that . . . . . Did you run the Places Maintenance?

Question owner

FredMcD said

You can have as many profiles as you want. Home, work, this, that . . . . . Did you run the Places Maintenance?

I'm not sure how to run the Places Maintenance. How would I do that? I can give it a try and update whether it worked or not.

''FredMcD [[#answer-1083299|said]]'' <blockquote> You can have as many profiles as you want. Home, work, this, that . . . . . Did you run the Places Maintenance? </blockquote> I'm not sure how to run the Places Maintenance. How would I do that? I can give it a try and update whether it worked or not.
FredMcD
  • Top 10 Contributor
4256 solutions 59603 answers

The instructions for Places Maintenance is in the link I posted.

The instructions for Places Maintenance is in the link I posted.

Question owner

FredMcD said

The instructions for Places Maintenance is in the link I posted.

Places Maintenance does not work with Firefox Quantum. Is there anything else that I can do?

''FredMcD [[#answer-1083491|said]]'' <blockquote> The instructions for Places Maintenance is in the link I posted. </blockquote> Places Maintenance does not work with Firefox Quantum. Is there anything else that I can do?
FredMcD
  • Top 10 Contributor
4256 solutions 59603 answers

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

Type '''about:support'''<enter> in the address bar. You will find Places Database near the bottom. Press the '''Verify Integrity''' button.
cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox