
Can't receive mails from yahoo accounts
Hi
The last 10 days I cannot receive any email from my yahoo accounts on Thunderbird. When I hit "Get Messenges" button, it keeps showing "Connected to pop.mail.yahoo.com" and nothing happens.
When I sign in to my mail provider through browser I can see my new emails with no problem. When I use my mobile android app for emails I can see my new emails with no problem.
I have checked the junk/spam folders of each account, no new mails there either.
Also, in my yahoo account the "Two-step verification" option is off and the "Allow apps that use less secure sign in" option is on.
I tried to remove one of my yahoo accounts from thunderbird and re-Add it. On the configuration window, the following error messages appeared:
"Configuration could not be verified - is the username or password wrong?" when Done is pressed
"Thunderbird failed to find the settings for your email account" when Re-test is pressed
This happens both when I choose IMAP configuration AND POP3 configuration, the same error messages appear. The email address and password are correct because I use exactly the same for the web login. For the username I use the entire email address, i.e. ********_****@yahoo.gr .
I also tried what is mentioned in this page http://mzl.la/1ApHiDw with no result.
I also tried what is mentioned in your "Switch from POP to IMAP account" article (http://mzl.la/1ApHlPG) but the same error messages appeared and I couldn't proceed.
Can you please help me solve this?
OS: Windows 10 Home
Thunderbird version: 52.6.0 (32-bit)
Modified
Chosen solution
I figured out that there is a confict with Eset NOD32 Antivirus. When I disable "Application protocol content filtering" (Advanced Setup > WEB AND EMAIL > PROTOCOL FILTERING > Enable application protocol content filtering > x), I can receive new mails from my yahoo accounts. The thing is that while I have changed nothing to my antivirus settings, before 12/02 I could normally receive new mails, and after that date I couldn't.
Now, should I just add Thunderbird to the "Excluded Applications" list of eset? Is it safe?
Read this answer in context 👍 0All Replies (16)
Did you contact Yahoo about your problem? There was a major Yahoo outage about a week ago. They may still not have fully recovered yet.
Thanks for this information, but I supposed that since I normally receive my emails through web and android, the issue would rather be related to Thunderbird than Yahoo.
If this assumption is wrong, I surely should contact Yahoo.
Webmail is something entirely different than using email via POP, IMAP, and SMTP. You haven't mentioned whether you're using a real email client on the phone, or the Yahoo mail app. In case of the latter presumably that's just like using webmail.
No, I am not using Yahoo mail app on the phone, I am using a real email client (K-9 Mail). Furthermore, I just installed a different email client on my pc and works fine with yahoo accounts.
Modified
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 52.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180123185941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.med.uoc.gr:993, SSL, passwordCleartext OUTGOING: , mail.med.uoc.gr:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4: INCOMING: account4, , (pop3) pop3.teemail.gr:110, plain, passwordCleartext OUTGOING: , mail-out.cyta.gr:587, plain, none, true
account6: INCOMING: account6, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account7: INCOMING: account7, , (pop3) incoming.tee.gr:110, plain, passwordCleartext OUTGOING: , outgoing.tee.gr:465, SSL, passwordCleartext, true
account8: INCOMING: account8, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account10: INCOMING: account10, , (imap) imap.uoc.gr:993, SSL, passwordCleartext OUTGOING: , mta.uoc.gr:587, alwaysSTARTTLS, passwordCleartext, true
account12: INCOMING: account12, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions Get All Mail Button Thunderbird, 0.1, true, {0D4D76B0-657A-41b0-B3ED-60C638F4D97D} Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Mark Junk Read, 1.01, true, mark-junk-read@alexcabal.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.6.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: e2ac3995-817a-4e42-802f-d84a45c78ae mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1519244344 places.history.enabled: false places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true privacy.donottrackheader.enabled: true security.sandbox.content.tempDirSuffix: {e42b0b73-c2a6-4501-8fe6-54a3fa27b3b9}
Graphics
GPU #1 Description: Intel(R) HD Graphics 630 Vendor ID: 0x8086 Device ID: 0x591b RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 22.20.16.4836 Driver Date: 10-17-2017
GPU #2 Description: NVIDIA GeForce GTX 1050 Ti Vendor ID: 0x10de Device ID: 0x1c8c RAM: 4096 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_a8ceb9685c10caa7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_a8ceb9685c10caa7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_a8ceb9685c10caa7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_a8ceb9685c10caa7\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_a8ceb9685c10caa7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_a8ceb9685c10caa7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_a8ceb9685c10caa7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_a8ceb9685c10caa7\nvldumd.dll Driver Version: 23.21.13.8816 Driver Date: 10-30-2017
Features Direct2D: false DirectWrite: true (10.0.16299.15) ClearType Parameters: Gamma: 2.2 Pixel Structure: BGR ClearType Level: 50 Enhanced Contrast: 300 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
There are two Yahoo accounts, account6, and account8. Which one is having the problem? The server settings look good anyway.
Also make sure to 'Allow apps that use less secure sign in' for your accounts. https://help.yahoo.com/kb/SLN27791.html
The "Allow apps that use less secure sign in" option is already on and the "Two-step verification" option is off.
Both Yahoo accounts have problem, plus one more that I removed and tried to re-Add, but couldn't proceed because of the errors that I have mentioned.
Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode
Does the problem go away?
Yes, in safe mode I can receive new mails from my Yahoo accounts and I was able to re-add my other Yahoo account.
But when I return to normal mode, I still can't receive new emails from yahoo accounts.
Chosen Solution
I figured out that there is a confict with Eset NOD32 Antivirus. When I disable "Application protocol content filtering" (Advanced Setup > WEB AND EMAIL > PROTOCOL FILTERING > Enable application protocol content filtering > x), I can receive new mails from my yahoo accounts. The thing is that while I have changed nothing to my antivirus settings, before 12/02 I could normally receive new mails, and after that date I couldn't.
Now, should I just add Thunderbird to the "Excluded Applications" list of eset? Is it safe?
Modified
Now, should I just add Thunderbird to the "Excluded Applications" list of eset? Is it safe?
If that fixes the problem, do it. And yes, it is safe.
Some general suggestions wrt anti-virus software: Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Thank you for helping me figure out what was wrong and for your suggestions.
But I have two questions:
christ1 said
Don't let your anti-virus software scan incoming messages.
Don't let your anti-virus software scan attachments.
Why?
How will my pc be protected?
Modified
The suggested changes disable various features, but you ARE still protected from viruses by other protection features. As long as the real time scan is turned on it will scan all the files and attachments and will alert you if there is any infection.
Thank you