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Firefox crashes

Posted

This just started two days ago. I have a Mac--High Sierra--the latest OS. I want to click on a link in an article, but the "pointer" that I would normally use to click a link doesn't show up. If I click on the link anyway, Firefox crashes (If the article was in a Hotmail email, it takes me back to my Hotmail inbox). If I close and re-open Firefox, the pointer and link work, but usually just once or twice, and then I have the same problem again.

I went to the Firefox Help page, and tried clicking the refresh button. As far as I can tell, the refresh was complete, but I just had the problem again.

I am not tech savvy, so I haven't done the trouble shooting. I don't know how to show you an image of a crash. Please be detailed in your response (Including steps to take) and please use layman's terms. I have used Firefox for a couple of years, and this problem only started a couple of days ago. I don't see a place for my email address, so I assume it is showing up for you.

This just started two days ago. I have a Mac--High Sierra--the latest OS. I want to click on a link in an article, but the "pointer" that I would normally use to click a link doesn't show up. If I click on the link anyway, Firefox crashes (If the article was in a Hotmail email, it takes me back to my Hotmail inbox). If I close and re-open Firefox, the pointer and link work, but usually just once or twice, and then I have the same problem again. I went to the Firefox Help page, and tried clicking the refresh button. As far as I can tell, the refresh was complete, but I just had the problem again. I am not tech savvy, so I haven't done the trouble shooting. I don't know how to show you an image of a crash. Please be detailed in your response (Including steps to take) and please use layman's terms. I have used Firefox for a couple of years, and this problem only started a couple of days ago. I don't see a place for my email address, so I assume it is showing up for you.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 58.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:58.0) Gecko/20100101 Firefox/58.0
  • Support URL: https://support.mozilla.org/1/firefox/58.0/Darwin/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x1622
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP does not yet support tiling', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) Iris(TM) Pro Graphics 6200
  • webgl1Version: 4.1 INTEL-10.30.12
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) Iris(TM) Pro Graphics 6200
  • webgl2Version: 4.1 INTEL-10.30.12
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

I am totally lost in providing crash info. I clicked on about:crashes and saw the report. First, I don't know if I should send submitted or unsubmitted reports. Second, I don't know how to submit it. I have a Mac, if that makes any difference.

When I hit control and click on the link of the first crash, nothing happens. If I right click on it, and click "Open in a new tab" no window opens up. I need more detailed help. What reply box is this supposed to open in? This seems to be a copy of one of the crash report, below. I don't know what to do.

d90478f9-25a6-4055-8556-b0e2d0180128

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx29
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
I am totally lost in providing crash info. I clicked on about:crashes and saw the report. First, I don't know if I should send submitted or unsubmitted reports. Second, I don't know how to submit it. I have a Mac, if that makes any difference. When I hit control and click on the link of the first crash, nothing happens. If I right click on it, and click "Open in a new tab" no window opens up. I need more detailed help. What reply box is this supposed to open in? This seems to be a copy of one of the crash report, below. I don't know what to do. d90478f9-25a6-4055-8556-b0e2d0180128 ''FredMcD [[#answer-1070900|said]]'' <blockquote> In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support </blockquote>

Modified by gordelmusic

FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

gordelmusic said

d90478f9-25a6-4055-8556-b0e2d0180128

Product Firefox Release Channel release Version 58.0 Build ID 20180118215408 OS OS X 10.13 OS Version 10.13.2 17C88

bp-d90478f9-25a6-4055-8556-b0e2d0180128 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports


There have been many reporting different problems with v58 (current). I recommend going back to v57 for the time being.

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

''gordelmusic [[#answer-1070906|said]]'' <blockquote> d90478f9-25a6-4055-8556-b0e2d0180128 </blockquote> Product Firefox Release Channel release Version 58.0 Build ID 20180118215408 OS OS X 10.13 OS Version 10.13.2 17C88 bp-d90478f9-25a6-4055-8556-b0e2d0180128 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are 20 related bug reports -------------------- There have been many reporting different problems with v58 (current). I recommend going back to v57 for the time being. [https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Install Older Version Of Firefox] {web link} Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]
jscher2000
  • Top 10 Contributor
8773 solutions 71728 answers

Regarding Outlook/Hotmail messages, the developers are working on fixing that. Some available workarounds:

(1) Use the Reading pane

If you have a wide display, you could try using the Reading pane on the right side of the Inbox.


(2) Switch to the Outlook beta layout

There is a "Try the beta" switch above the Inbox. You'll be able to switch back equally easily if you don't like it.


(3) Revert to the older layout code for the site

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(B) In the search box above the list, type or paste stylo and pause while the list is filtered

(C) Double-click the layout.css.stylo-blocklist.enabled preference to switch the value from false to true

(D) Double-click the layout.css.stylo-blocklist.blocked_domains preference and set the value to live.com and click OK. (In the unlikely event that you already had one or more sites listed add ,live.com to the list.)

Then exit/quit Firefox and start it up again to make the change effective.

Regarding Outlook/Hotmail messages, the developers are working on fixing that. Some available workarounds: '''(1) Use the Reading pane''' If you have a wide display, you could try using the Reading pane on the right side of the Inbox. <img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2018-01-26-17-23-07-0dc34b.png" width="500"> ---- '''(2) Switch to the Outlook beta layout''' There is a "Try the beta" switch above the Inbox. You'll be able to switch back equally easily if you don't like it. <img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2018-01-26-17-28-32-0960eb.png" width="400"> ---- '''(3) Revert to the older layout code for the site''' (A) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk. (B) In the search box above the list, type or paste '''stylo''' and pause while the list is filtered (C) Double-click the '''layout.css.stylo-blocklist.enabled''' preference to switch the value from false to true (D) Double-click the '''layout.css.stylo-blocklist.blocked_domains''' preference and set the value to '''live''.''com''' and click OK. (In the unlikely event that you already had one or more sites listed add ''',live''.''com''' to the list.) Then exit/quit Firefox and start it up again to make the change effective.