How to get Thunderbird working with Bluehost ???
So I had the darndest time getting Thunderbird working as my domain email client through Bluehost. I got past the initial configuration of username/password/mailbox setting. But, I still can't send/receive email. When I attempt to email myself from Gmail, here's the problem I get:
550 Please turn on SMTP Authentication in your mail client. mail-wm0-f53.google.com [74.125.82.53]:42771 is not permitted to relay through this server without authentication.
Bluehost gave me some additional mailbox settings so I can figure this out.
Where do I start? What do I do? Help! I'm lost.
Thanks,
Dan
Modified by Wayne Mery
All Replies (14)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
Thanks for your prompt help Matt,
I have the Safe Mode Results at the end of this post (nothing unusual).
Here's the Troubleshooting info:
Application Basics
Name: Thunderbird Version: 52.5.2 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.2 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171221110448 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) secure.emailsrvr.com:993, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) box544.bluehost.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , box544.bluehost.com:26, alwaysSTARTTLS, passwordCleartext, true
account9:
INCOMING: account9, , (imap) mail.easyamazonprofits.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.easyamazonprofits.com:465, SSL, OAuth2, true
Crash Reports
Extensions
Lightning, 5.4.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Send Later, 6.3.3, true, sendlater3@kamens.us
Thunderbird Conversations, 2.13.4, true, gconversation@xulforum.org
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1491357776
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.5.2
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 81625058-ff9d-4b7a-90e3-591164edeb0
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1515453646
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.printer_Canon_MG5700_series_Printer.print_bgcolor: false
print.printer_Canon_MG5700_series_Printer.print_bgimages: false
print.printer_Canon_MG5700_series_Printer.print_duplex: -437918235
print.printer_Canon_MG5700_series_Printer.print_edge_bottom: 0
print.printer_Canon_MG5700_series_Printer.print_edge_left: 0
print.printer_Canon_MG5700_series_Printer.print_edge_right: 0
print.printer_Canon_MG5700_series_Printer.print_edge_top: 0
print.printer_Canon_MG5700_series_Printer.print_evenpages: true
print.printer_Canon_MG5700_series_Printer.print_footercenter:
print.printer_Canon_MG5700_series_Printer.print_footerleft: &PT
print.printer_Canon_MG5700_series_Printer.print_footerright: &D
print.printer_Canon_MG5700_series_Printer.print_headercenter:
print.printer_Canon_MG5700_series_Printer.print_headerleft: &T
print.printer_Canon_MG5700_series_Printer.print_headerright: &U
print.printer_Canon_MG5700_series_Printer.print_in_color: true
print.printer_Canon_MG5700_series_Printer.print_margin_bottom: 0.5
print.printer_Canon_MG5700_series_Printer.print_margin_left: 0.5
print.printer_Canon_MG5700_series_Printer.print_margin_right: 0.5
print.printer_Canon_MG5700_series_Printer.print_margin_top: 0.5
print.printer_Canon_MG5700_series_Printer.print_oddpages: true
print.printer_Canon_MG5700_series_Printer.print_orientation: 0
print.printer_Canon_MG5700_series_Printer.print_page_delay: 50
print.printer_Canon_MG5700_series_Printer.print_paper_data: 1
print.printer_Canon_MG5700_series_Printer.print_paper_height: -1.00
print.printer_Canon_MG5700_series_Printer.print_paper_name:
print.printer_Canon_MG5700_series_Printer.print_paper_size_unit: 0
print.printer_Canon_MG5700_series_Printer.print_paper_width: -1.00
print.printer_Canon_MG5700_series_Printer.print_resolution: 600
print.printer_Canon_MG5700_series_Printer.print_reversed: false
print.printer_Canon_MG5700_series_Printer.print_scaling: 1.00
print.printer_Canon_MG5700_series_Printer.print_shrink_to_fit: true
print.printer_Canon_MG5700_series_Printer.print_to_file: false
print.printer_Canon_MG5700_series_Printer.print_unwriteable_margin_bottom: 0
print.printer_Canon_MG5700_series_Printer.print_unwriteable_margin_left: 0
print.printer_Canon_MG5700_series_Printer.print_unwriteable_margin_right: 0
print.printer_Canon_MG5700_series_Printer.print_unwriteable_margin_top: 0
security.sandbox.content.tempDirSuffix: {53b1f1ca-46eb-430a-ba7d-1091439a6bb8}
Graphics
GPU #1
Description: Intel(R) HD Graphics 5500
Vendor ID: 0x8086
Device ID: 0x1616
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4549
Driver Date: 11-10-2016
Features
Direct2D: false
DirectWrite: true (10.0.16299.15)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
SAFE MODE:
When I restart Thunderbird in safe mode, I do not have any problems at all that I notice.
The error I get when trying to email myself from Gmail is:
550 Please turn on SMTP Authentication in your mail client. mail-wr0-f169.google.com [209.85.128.169]:38001 is not permitted to relay through this server without authentication.
...And that's the same error I get whether starting Thunderbird in Safe Mode or not.
Thanks again for your help Matt,
Dan
Your bluehost settings do not conform to the info given out by bluehost. Try using what they recommend. https://my.bluehost.com/hosting/help/email-application-setup
Note: Replace the part that says example.com with your domain name.
IMAP: Incoming Server mail.example.com Port: 993 Connection Security: SSL/TLS Authentication method: Normal Password
User Name = full email address Password is the same password you would use to access webmail account via browser.
Outgoing server (SMTP): mail.example.com Port: 465 Connection Security: SSL/TLS Authentication method: Normal Password
Strange...I followed this link from them: https://my.bluehost.com/hosting/help/thunderbird
And did it live with customer support. It's worked in the past, but not this time.
I'll give your steps a run-through and let you know what happens.
Ok, so this is really interesting. When I follow the instructions I found from Bluehost (from the link posted above), I end up using START/TTLS:143 for IMAP and START/TTLS:587 for SMTP.
Something confusing's going on here.
Anyway, I folled your instructions, toad-hall. I ended up having to do FIle --> Existing Mail Account because I couldn't find where to change some of the settings that needed to be change.
Anyway, after entering those settings from Bluehost, I get the error shown below in the screenshot.
What do I need to do to fix this? I feel sooooooooo close!
Dan
That error message is a little misleading.
I think it means you have two (or more) accounts with the same name. And since Thunderbird doesn't explicitly ask you to set the name of an account when setting it up (it automatically creates the account's name from the email address), this can happen all too easily.
Go to Tools|Options|Advanced|General
Click on Config Editor.
If challenged, tell it you'll be careful.
Enter mail.server.server*.name into the search box.
Ignoring the entries that say "nameserver", check the remaining items and see if any of them have the same name as another. If so, double click one to edit it to make them all unique.
When done, close this dialogue, close and re-start Thunderbird.
These changes may break some things like filters, but it gets you back in charge.
Modified by Zenos
Soooooooooooooooooooooooo close.
I tried it. I can now send outbound. However, sending email to myself from gmail results in this error:
50 Please turn on SMTP Authentication in your mail client. mail-wr0-f178.google.com [209.85.128.178]:44825 is not permitted to relay through this server without authentication.
...Even though I just followed all the above steps to a T.
What's next?
Any thoughts why I can't send outbound email? What could the problem be?
So, I keep getting this error:
550 Please turn on SMTP Authentication in your mail client.
Despite the fact I have SMTP turned on for outgoing email. See the attached screenshot.
What am I missing?
Thanks,
Dan
danstelter said
…sending email to myself from gmail…
But there is no explicit sign of a gmail account in your settings.
Are one or more of your accounts actually hosted by gmail?
And now you're giving us examples from your amazon-linked email account. Is this one actually hosted by gmail?
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Zenos said
danstelter said…sending email to myself from gmail…But there is no explicit sign of a gmail account in your settings.
Are one or more of your accounts actually hosted by gmail?
And now you're giving us examples from your amazon-linked email account. Is this one actually hosted by gmail?
I tried at first to have this account hosted at gmail through Bluehost. But the last I talked to them, they're not even sure you can set up your domain mail to work with them. I had them clear out MX records or double-check, just to make sure they don't cause any issues.
So no, I no longer have Gmail-related settings anywhere at Bluehost. Or, at least I shouldn't.
Bluehost's service has tanked and I'd like to move. But honestly don't know where to go at the moment.
Matt said
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Here's the updated troubleshooting info:
Application Basics
Name: Thunderbird Version: 52.5.2 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.2 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171221110448 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) secure.emailsrvr.com:993, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) box544.bluehost.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , box544.bluehost.com:26, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, , (imap) mail.easyamazonprofits.com:993, SSL, passwordCleartext
OUTGOING: , mail.easyamazonprofits.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Lightning, 5.4.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Send Later, 6.3.3, true, sendlater3@kamens.us
Thunderbird Conversations, 2.13.4, true, gconversation@xulforum.org
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1491357776
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.5.2
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 81625058-ff9d-4b7a-90e3-591164edeb0
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1515453646
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.printer_Canon_MG5700_series_Printer.print_bgcolor: false
print.printer_Canon_MG5700_series_Printer.print_bgimages: false
print.printer_Canon_MG5700_series_Printer.print_duplex: -437918235
print.printer_Canon_MG5700_series_Printer.print_edge_bottom: 0
print.printer_Canon_MG5700_series_Printer.print_edge_left: 0
print.printer_Canon_MG5700_series_Printer.print_edge_right: 0
print.printer_Canon_MG5700_series_Printer.print_edge_top: 0
print.printer_Canon_MG5700_series_Printer.print_evenpages: true
print.printer_Canon_MG5700_series_Printer.print_footercenter:
print.printer_Canon_MG5700_series_Printer.print_footerleft: &PT
print.printer_Canon_MG5700_series_Printer.print_footerright: &D
print.printer_Canon_MG5700_series_Printer.print_headercenter:
print.printer_Canon_MG5700_series_Printer.print_headerleft: &T
print.printer_Canon_MG5700_series_Printer.print_headerright: &U
print.printer_Canon_MG5700_series_Printer.print_in_color: true
print.printer_Canon_MG5700_series_Printer.print_margin_bottom: 0.5
print.printer_Canon_MG5700_series_Printer.print_margin_left: 0.5
print.printer_Canon_MG5700_series_Printer.print_margin_right: 0.5
print.printer_Canon_MG5700_series_Printer.print_margin_top: 0.5
print.printer_Canon_MG5700_series_Printer.print_oddpages: true
print.printer_Canon_MG5700_series_Printer.print_orientation: 0
print.printer_Canon_MG5700_series_Printer.print_page_delay: 50
print.printer_Canon_MG5700_series_Printer.print_paper_data: 1
print.printer_Canon_MG5700_series_Printer.print_paper_height: -1.00
print.printer_Canon_MG5700_series_Printer.print_paper_name:
print.printer_Canon_MG5700_series_Printer.print_paper_size_unit: 0
print.printer_Canon_MG5700_series_Printer.print_paper_width: -1.00
print.printer_Canon_MG5700_series_Printer.print_resolution: 600
print.printer_Canon_MG5700_series_Printer.print_reversed: false
print.printer_Canon_MG5700_series_Printer.print_scaling: 1.00
print.printer_Canon_MG5700_series_Printer.print_shrink_to_fit: true
print.printer_Canon_MG5700_series_Printer.print_to_file: false
print.printer_Canon_MG5700_series_Printer.print_unwriteable_margin_bottom: 0
print.printer_Canon_MG5700_series_Printer.print_unwriteable_margin_left: 0
print.printer_Canon_MG5700_series_Printer.print_unwriteable_margin_right: 0
print.printer_Canon_MG5700_series_Printer.print_unwriteable_margin_top: 0
security.sandbox.content.tempDirSuffix: {53b1f1ca-46eb-430a-ba7d-1091439a6bb8}
Graphics
GPU #1
Description: Intel(R) HD Graphics 5500
Vendor ID: 0x8086
Device ID: 0x1616
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4549
Driver Date: 11-10-2016
Features
Direct2D: false
DirectWrite: true (10.0.16299.15)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Any further thoughts as to what could be going on here?
I'm dying to get this email account working so I can start scaling my business!