
When I delete an email it goes to Trash but that folder now clears such deletions far too frequently
My Trash folder used to work just fine. Now it does not hold my deleted emails for more than a day
Chosen solution
If you exit thunderbird each day and you have a setting to empty the trash on exit, then this may explain what is happening.
- Right click on mail account in Folder Pane and select: 'Settings'
- Select : 'Server Settings' for the account
Under 'Message Storage' section..
- uncheck 'Empty Deleted folder on Exit'
- click on 'OK'
All Replies (3)
Chosen Solution
If you exit thunderbird each day and you have a setting to empty the trash on exit, then this may explain what is happening.
- Right click on mail account in Folder Pane and select: 'Settings'
- Select : 'Server Settings' for the account
Under 'Message Storage' section..
- uncheck 'Empty Deleted folder on Exit'
- click on 'OK'
Modified
Another possibility is the 'Retention Policy' settings. This can be set in Account Settings or on that folder.
Check Account Settings:
- Right click on mail account in Folder Pane and select: 'Settings'
If this is a POP mail account:
- Select 'Disc Space' for the account.
If this is an Imap mail account:
- Select: 'Synchronisation & Storage'
Under the 'Disc Space' section
- Select 'Don't Delete any messages'
- Select checkbox 'Alwaya keep starred messages'
- click on 'OK'
See if the folder has a different Retention Policy to Account Settings:
- Right click on the Trash/Deleted folder and select 'Properties'
- Select the 'Retention Policy' tab
- Select checkbox 'Use my account Settings'
- click on 'OK'
Toad-Hall said
If you exit thunderbird each day and you have a setting to empty the trash on exit, then this may explain what is happening.Under 'Message Storage' section..
- Right click on mail account in Folder Pane and select: 'Settings'
- Select : 'Server Settings' for the account
- uncheck 'Empty Deleted folder on Exit'
- click on 'OK'
Many thanks - so simple when you know!