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Firefox crashes

  • 8 replies
  • 4 have this problem
  • 2 views
  • Last reply by Shadow110

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The exception unknown software exception (0xc0000409) occurred in the application at location 0x8037d128.

This occurs when trying to sign in to ebay, Facebook etc.

Using latest update, no other changes to system or software, virus scan ok.

All Replies (8)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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https://crash-stats.mozilla.com/about/throttling

This is the only recent crash report - the others are dated months ago and do not relate to this problem, which only started a few days ago.

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I guess did not read that or if did thought the crash report would get to us. If you'd like to see your crash report, type about:crashes into your location bar and your report will be automatically submitted to our server where we'll give it priority processing.

Please follow what it says in that url above. We need the numerical http link as pic shows.

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bp-a5af4b93-32e9-414e-99c3-13ca90171023 23/10/2017 19:07 bp-2c0cc05a-f57d-482b-bad7-e89a00171022 22/10/2017 16:43 bp-f89bfe3c-c6c1-4a5f-b765-eb7902160819 19/08/2016 18:41 bp-2fcf1278-dec2-4a9f-9a16-c0b132160814 14/08/2016 16:02 bp-6e9b031d-dd8f-45fa-b853-adcb92160813 13/08/2016 16:49 Try this.

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Pkshadow said

"I guess did not read that or if did thought the crash report would get to us. If you'd like to see your crash report, type about:crashes into your location bar and your report will be automatically submitted to our server where we'll give it priority processing. Please follow what it says in that url above. We need the numerical http link as pic shows."

So...?

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builtclever said

Pkshadow said
"I guess did not read that or if did thought the crash report would get to us. If you'd like to see your crash report, type about:crashes into your location bar and your report will be automatically submitted to our server where we'll give it priority processing. Please follow what it says in that url above. We need the numerical http link as pic shows."

So...?

This doesn't happen in Safe Mode. Do you have any answers please?

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builtclever said

The exception unknown software exception (0xc0000409) occurred in the application at location 0x8037d128. This occurs when trying to sign in to ebay, Facebook etc. Using latest update, no other changes to system or software, virus scan ok.

Any ideas guys??

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Firefox EXCEPTION_BREAKPOINT is your crash reason. It is associated to something hanging and a forced shut down.

It is also associated to Extensions and plug-ins.

Please consider turning on send info to Mozilla before posting a question. This helps us help you. As I have no info from your system that would help see things that cause issues. This would have provided us with a list of Extensions and the versions and would have helped us help you.

It does not happen in safe mode as Extensions are turned off as well as other things such as Hardware Acceleration to your video card. Since no info on your card make or model I can not supply a link for you to update. It is a must to update your video card drivers. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY NO HARDWARE ACCELERATION

Try : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+extensions+and+themes

Note : Firefox 56.0.2 is current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.