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How can I delete a screenshot (consistently fails with error message).

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  • 5 have this problem
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  • Last reply by ff09

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Deleting a screenshot on the web is not to possible from my browser. When clicking the trash symbol and after confirmation, an error box is shown "Error deleting shot". Also the expiration time cannot be set (similar error message). Deleting from other browsers or systems isn't possible (no trash symbol available). Deactivating add-ons didn't help either.

Deleting a screenshot on the web is not to possible from my browser. When clicking the trash symbol and after confirmation, an error box is shown "Error deleting shot". Also the expiration time cannot be set (similar error message). Deleting from other browsers or systems isn't possible (no trash symbol available). Deactivating add-ons didn't help either.

Chosen solution

Here is the solution: screenshots seem currently not work properly, when third party cookies are disabled. As (temporary) solution, enable third party cookies and delete the shots or set the expiration time. More information are available at https://github.com/mozilla-services/screenshots/issues/3581 . Thanks to the Mozilla team form this information!

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Chosen Solution

Here is the solution: screenshots seem currently not work properly, when third party cookies are disabled. As (temporary) solution, enable third party cookies and delete the shots or set the expiration time. More information are available at https://github.com/mozilla-services/screenshots/issues/3581 . Thanks to the Mozilla team form this information!