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Need extension called Browsing Protection for F-secure

Posted

I am using Spectrum Security Suite as an anti-virus on my Mac. OS 10.10.5 I get an alert saying I need to install an extension for Firefox called Browser Protection. I already contacted Spectrum and they can't help. I uninstalled and reinstalled the antivirus suite. They said to contact you or use a different browser. I don't want to use a different browser. The alert comes with the option of installing this extension, but when I click "install", nothing happens. Nothing is installed. Yes, I unlocked the lock so allow an install.

I am using Spectrum Security Suite as an anti-virus on my Mac. OS 10.10.5 I get an alert saying I need to install an extension for Firefox called Browser Protection. I already contacted Spectrum and they can't help. I uninstalled and reinstalled the antivirus suite. They said to contact you or use a different browser. I don't want to use a different browser. The alert comes with the option of installing this extension, but when I click "install", nothing happens. Nothing is installed. Yes, I unlocked the lock so allow an install.

Chosen solution

There was another thread about this extension. It was installed but was not enabled. Can you check for that:

You can view, enable/disable, and often remove extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then check for that one on the right side -- disabled extensions cluster at the bottom. Can you get it enabled?

Bear in mind that any extensions Firefox installs on its own are hidden from this page, so everything listed here is your choice (and your responsibility) to manage.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:56.0) Gecko/20100101 Firefox/56.0

More Information

FredMcD
  • Top 10 Contributor
4351 solutions 61154 answers

Helpful Reply

I am suspicious of such a notice. Do not install it yet ! !


In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

I am suspicious of such a notice. Do not install it yet ! ! In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

Thank you for responding so quickly.

The first screenshot shows the alert. Then i click on "show". Then this next screenshot shows what appears. I click on the "install" but nothing happens. The third screenshot shows that Spectrum Security Suite is in need of an extension.

Thank you for responding so quickly. The first screenshot shows the alert. Then i click on "show". Then this next screenshot shows what appears. I click on the "install" but nothing happens. The third screenshot shows that Spectrum Security Suite is in need of an extension.
Shadow110 1072 solutions 14836 answers

I went to the site and see nothing about a Extension. Not a lot of info on them I would suggest doing this https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware and see what turns up. AdwCleaner should be used, if need help with the log file post in Malwarebytes and wait for a reply, Only post in 1 only anti-malware forum site. Please let us know if this solved your issue or if need further assistance.

I went to the site and see nothing about a Extension. Not a lot of info on them I would suggest doing this https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware and see what turns up. AdwCleaner should be used, if need help with the log file post in Malwarebytes and wait for a reply, Only post in 1 only anti-malware forum site. Please let us know if this solved your issue or if need further assistance.
jscher2000
  • Top 10 Contributor
8899 solutions 72797 answers

Chosen Solution

There was another thread about this extension. It was installed but was not enabled. Can you check for that:

You can view, enable/disable, and often remove extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then check for that one on the right side -- disabled extensions cluster at the bottom. Can you get it enabled?

Bear in mind that any extensions Firefox installs on its own are hidden from this page, so everything listed here is your choice (and your responsibility) to manage.

There was another thread about this extension. It was installed but was not enabled. Can you check for that: You can view, enable/disable, and often remove extensions on the Add-ons page. Either: * Command+Shift+a (Windows: Ctrl+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Extensions. Then check for that one on the right side -- disabled extensions cluster at the bottom. Can you get it enabled? Bear in mind that any extensions Firefox installs on its own are hidden from this page, so everything listed here is your choice (and your responsibility) to manage.

Question owner

Thank you! Thank you! All good now. And Thank you to everyone who replied.

Thank you! Thank you! All good now. And Thank you to everyone who replied.