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firefox will not install into Program Files

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After I tried to install Quantum Beta (which a pop up indicated it failed to complete installation) on my 64 bit Windows 10, Firefox would not complete downloads. Disabled all plugins before I completely uninstalled it. The Firefox install would not completely download while in Chrome. Got that fixed, but now Firefox Beta nor Firefox 56.0 will completely install. Uninstalled anti-virus (all that is left is Malwarebytes and Zemana) which did nothing, then tried installing it in Safe Mode and still it would not install--again, about 80% through the install a pop up tells me the install failed. While in normal mode I then saved the full install of Firefox 56 to Desktop as advised. The installer went through all the motions, but in the end Firefox would not open. No Mozilla file in Program Files or Program Files (86)-which was the destination folder. What is the problem?

After I tried to install Quantum Beta (which a pop up indicated it failed to complete installation) on my 64 bit Windows 10, Firefox would not complete downloads. Disabled all plugins before I completely uninstalled it. The Firefox install would not completely download while in Chrome. Got that fixed, but now Firefox Beta nor Firefox 56.0 will completely install. Uninstalled anti-virus (all that is left is Malwarebytes and Zemana) which did nothing, then tried installing it in Safe Mode and still it would not install--again, about 80% through the install a pop up tells me the install failed. While in normal mode I then saved the full install of Firefox 56 to Desktop as advised. The installer went through all the motions, but in the end Firefox would not open. No Mozilla file in Program Files or Program Files (86)-which was the destination folder. What is the problem?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Is this the link you are using? Download Firefox For All languages And Systems {web link}

Is this the link you are using? '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}

Question owner

Yes it is.

Yes it is.
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Do you get any error messages?

Do you get any error messages?

Question owner

In Applications I have two that appear after I started removing my anti-virus and running malware apps. Event 33, SideBySide Avast.VC110.CRT,processorArchitecture="x86",publicKeyToken="2036b14a11e83e4a",type="win32",version="11.0.60610.1"

  C:\Program Files\AVAST Software\Avast\setup\iplugins\IStats.dll 

Event 78, SideBySide

C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.483_none_26002d27e7c744a2.manifest 
  C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.483_none_6dad63fefc436da8.manifest     
  C:\Program Files (x86)\ESET\ESET Online Scanner\ESETSmartInstaller.exe 

In System I have a repeating: Event 3, Virtual Disk Service EventData

 DriveName H: 
 DeviceName \Device\HarddiskVolume7 
 CorruptionState 0x0 
 HeaderFlags 0x922 
 Severity Critical 
 Origin File System Driver 
 Verb Bad FRS 
 Description The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>".  
 Signature 0xd070231a 
 Outcome Spot Verifier Bypassed On Critical 
 SampleLength 0 
 SampleData  
 SourceFile 0x1 
 SourceLine 869 
 SourceTag 199 
 AdditionalInfo 0x10000000 
 CallStack NTFS+0x10e3b, NTFS+0xd0d2f, NTFS+0x12525d, NTFS+0x10f8f8, NTFS+0x20008, ntoskrnl+0x3e158, ntoskrnl+0xdcf77, ntoskrnl+0x171a06 

And I have a reoccurring: Event 10016, DistributedCOM

EventData 
 param1 application-specific 
 param2 Local 
 param3 Activation 
 param4 {D63B10C5-BB46-4990-A94F-E40B9D520160} 
 param5 {9CA88EE3-ACB7-47C8-AFC4-AB702511C276} 
 param6 NT AUTHORITY 
 param7 SYSTEM 
 param8 S-1-5-18 
 param9 LocalHost (Using LRPC) 
 param10 Unavailable 
 param11 Unavailable 


The H drive is a partition of my second hard drive (which does not contain my OS or programs), of which H drive was acting as my backup. One day Windows decided that partition needed repaired. Unfortunately, what Windows did not tell they were erasing that drive. Similarly, Windows "repaired" the sister partition (G), only not all the data was erased. That drive is somewhat useable which is why H drive (a partition actually) is still hooked up. I have tried 4 recovery tools. H drive is not readable at all. Of the files not even seeable on G/sister partition, the best I got was all 1s and 0s. This happened over a month ago. Since then I have done two clean installs of Windows 10 and Office 2013 Pro (Microsoft had to install them and could not explain why my installation disks would not work). Everything was working fine until I went to install Firefox Quantum Beta because I got tired of Firefox using 40-50% of my 12 GB of RAM.

In Applications I have two that appear after I started removing my anti-virus and running malware apps. Event 33, SideBySide Avast.VC110.CRT,processorArchitecture="x86",publicKeyToken="2036b14a11e83e4a",type="win32",version="11.0.60610.1" C:\Program Files\AVAST Software\Avast\setup\iplugins\IStats.dll Event 78, SideBySide C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.483_none_26002d27e7c744a2.manifest C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.483_none_6dad63fefc436da8.manifest C:\Program Files (x86)\ESET\ESET Online Scanner\ESETSmartInstaller.exe In System I have a repeating: Event 3, Virtual Disk Service EventData DriveName H: DeviceName \Device\HarddiskVolume7 CorruptionState 0x0 HeaderFlags 0x922 Severity Critical Origin File System Driver Verb Bad FRS Description The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x1000000000000. The name of the file is "<unable to determine file name>". Signature 0xd070231a Outcome Spot Verifier Bypassed On Critical SampleLength 0 SampleData SourceFile 0x1 SourceLine 869 SourceTag 199 AdditionalInfo 0x10000000 CallStack NTFS+0x10e3b, NTFS+0xd0d2f, NTFS+0x12525d, NTFS+0x10f8f8, NTFS+0x20008, ntoskrnl+0x3e158, ntoskrnl+0xdcf77, ntoskrnl+0x171a06 And I have a reoccurring: Event 10016, DistributedCOM EventData param1 application-specific param2 Local param3 Activation param4 {D63B10C5-BB46-4990-A94F-E40B9D520160} param5 {9CA88EE3-ACB7-47C8-AFC4-AB702511C276} param6 NT AUTHORITY param7 SYSTEM param8 S-1-5-18 param9 LocalHost (Using LRPC) param10 Unavailable param11 Unavailable The H drive is a partition of my second hard drive (which does not contain my OS or programs), of which H drive was acting as my backup. One day Windows decided that partition needed repaired. Unfortunately, what Windows did not tell they were erasing that drive. Similarly, Windows "repaired" the sister partition (G), only not all the data was erased. That drive is somewhat useable which is why H drive (a partition actually) is still hooked up. I have tried 4 recovery tools. H drive is not readable at all. Of the files not even seeable on G/sister partition, the best I got was all 1s and 0s. This happened over a month ago. Since then I have done two clean installs of Windows 10 and Office 2013 Pro (Microsoft had to install them and could not explain why my installation disks would not work). Everything was working fine until I went to install Firefox Quantum Beta because I got tired of Firefox using 40-50% of my 12 GB of RAM.
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Start your Computer in safe mode with network support. Then start the Firefox installed. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start the Firefox installed. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

Windows 10 does not start in safe mode with networking. I tried it again, just to make sure I remembered that correctly and sure enough it disabled my internet connection. However, since I had saved the download to my desktop as had been instructed, I was able to get Firefox to install. Fred McD, thanks for the time taken to help me get Firefox installed. I do have two related questions perhaps you could answer. A. Will I have to go through this when I install Firefox in the future, or are the files now loaded or the correction made so I do not go through this again? B. With nothing done to Firefox 56.0, with only one tab open, Firefox is using 30% + of my 12 GBs of RAM. Isn't this excessive?

Windows 10 does not start in safe mode with networking. I tried it again, just to make sure I remembered that correctly and sure enough it disabled my internet connection. However, since I had saved the download to my desktop as had been instructed, I was able to get Firefox to install. Fred McD, thanks for the time taken to help me get Firefox installed. I do have two related questions perhaps you could answer. A. Will I have to go through this when I install Firefox in the future, or are the files now loaded or the correction made so I do not go through this again? B. With nothing done to Firefox 56.0, with only one tab open, Firefox is using 30% + of my 12 GBs of RAM. Isn't this excessive?

Question owner

Also need to mention that while on the first page displayed, yahoo.com, and before I even got a chance to respond to your latest advice, https://chaejwolfmedia.org, the firefox-patch.js virus, appeared. This was appearing after my clean install (plus Firefox, Office 2013, Malwarebytes, an anti-virus, Epson printer app, and Roxio Creator 2010 installed), just as it has for the last two years, but never immediately after I installed Firefox. I reported this to Firefox over 18 months ago, but they have done nothing to get rid of this virus. Maybe you will have better luck getting them to fix it.

Also need to mention that while on the first page displayed, yahoo.com, and before I even got a chance to respond to your latest advice, https://chaejwolfmedia.org, the firefox-patch.js virus, appeared. This was appearing after my clean install (plus Firefox, Office 2013, Malwarebytes, an anti-virus, Epson printer app, and Roxio Creator 2010 installed), just as it has for the last two years, but never immediately after I installed Firefox. I reported this to Firefox over 18 months ago, but they have done nothing to get rid of this virus. Maybe you will have better luck getting them to fix it.
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Penfighter said

I do have two related questions perhaps you could answer.

I don't know Win 10. You can ask your question here also;

https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10


the firefox-patch.js virus, appeared

That can show up from anywhere

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.


If you want to make sure your system is clean, Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

''Penfighter [[#answer-1012143|said]]'' <blockquote> I do have two related questions perhaps you could answer. </blockquote> I don't know Win 10. You can ask your question here also; https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10 <blockquote> the firefox-patch.js virus, appeared </blockquote> That can show up from anywhere Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker. ------------------- If you want to make sure your system is clean, Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

Again, thank you for your assistance.

I just wanted to clarify one thing in case someone with Mozilla reads this. The firefox-patch.js is not a popup. It literally takes over the tab you are currently on, redirects the the tab to https://chaejwolfmedia.org, and the only way to get rid of it is to go backwards on that tab. Four different malware scanners have been run, and AVG, Bitdefender, and Avast to not pick this up. No need to respond. Issue considered closed.

Again, thank you for your assistance. I just wanted to clarify one thing in case someone with Mozilla reads this. The firefox-patch.js is not a popup. It literally takes over the tab you are currently on, redirects the the tab to https://chaejwolfmedia.org, and the only way to get rid of it is to go backwards on that tab. Four different malware scanners have been run, and AVG, Bitdefender, and Avast to not pick this up. No need to respond. Issue considered closed.
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.