Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

A not-junk message moved to inbox keeps returning to junk box

more options

From time to time, a message goes to the junk folder, is not marked "junk" and I want it. So I move it Inbox, only to have it go almost immediately back to Junk. Marking it "junk" and then "not junk" causes it to go cycle back to Inbox and then to Junk.

This happens in several of my accounts on different servers. The messages are usually mass mailings (e.g. AirCanada, Silverfast). I tried adding the sender address to my address book, no help.

Any ideas?

Thanks.

PS This is not as recent as the June update that some people have a similar - though not the same - problem with, it is much older than that, and it is intermittent (sigh).

All Replies (9)

more options

I take it this account uses IMAP.

Move the message in question to the Inbox in Local Folders,then mark it as Not Junk. Does it stay put? If so, I suggest that your email provider's server is doing the moving.

Modified by Zenos

more options

Yes, IMAP.

As I said in the original post: This happens in several of my accounts on different servers.

Also: I move it Inbox, only to have it go almost immediately back to Junk. Marking it "junk" and then "not junk" causes it to go cycle back to Inbox and then to Junk.

So, yes, an obvious answer, but unfortunately it does not apply. Any other ideas?

more options

Even if you move to Inbox in Local Folders?

more options

Did not try that. I never use Local Folders (TB runs my 14 accounts, some personal, some professional, some disposable (i.e. emails given out when likelihood of continued spam - or worse - is high). So local folders would mix things up... The problem - so far - is on my two main accounts, one personal, one professional.

more options

Surely you can try it just once, as a test, to see if we can show it to be server related?

more options

Done. And yes, it stays in the local folders. So I guess two different servers have a problem. Thanks for the suggestion.

more options

PS. IN fact, moving it from the local folder inbox to the appropriate inbox makes the message go back to junk almost instantly, confirming your suggestion.

more options

This issue ALWAYS occurs on yahoo servers as t6hey refuse to allow you to mark something as not junk. They just keep scanning and moving is back to where it came from.

more options

Matt said

This issue ALWAYS occurs on yahoo servers as t6hey refuse to allow you to mark something as not junk. They just keep scanning and moving is back to where it came from.

I had this same problem, which lead me here. I moved my not-really-junk emails to the local folder, put out the fire (icon), and marked them as not junk. I had the added benefit of moving the emails back to where they should be, and they stayed not-junk. Thanks to all!