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Thunderbird junk mail controls not working

  • 6 replies
  • 32 have this problem
  • 2278 views
  • Last reply by Wayne Mery

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Mail marked as junk is no longer automatically going to my junk mail folder. Instead, it is displayed in my inbox. All my junk mail controls are correctly set in Settings. Adaptive learning is turned on too. This problem started recently, after I unmarked a message as junk. After marking this sender as junk again all their messages keep coming in as 'normal' mail. Now almost all my junk mail is coming in as normal and my junk status is not being respected. I;m being flooded with spam. Please Help!!!

Chosen solution

True, but if you don't try, you'll never find out. In any case, you can backup your Thunderbird profile prior to making any changes, and restore it, if something bad happens. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

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http://kb.mozillazine.org/Junk_messages_not_moved

You can also try to reset your training data in Account Settings, however, that will require some training efforts afterwards. http://kb.mozillazine.org/Junk_Mail_Controls#Training_the_Junk_Mail_Controls

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Thank you, but if it's not working properly that still doesn't guarantee that this will sove my problem, and might make it worse in fact.

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Chosen Solution

True, but if you don't try, you'll never find out. In any case, you can backup your Thunderbird profile prior to making any changes, and restore it, if something bad happens. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

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That's a very good point. Hadn't thought about restoring a backup in the event it doesn't work out.

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Before you go to the trouble of restoring, you might try disabling junk processing, restart, delete the junk folder, re-enable junk processing, start thunderbird again if necessary to let the account manager create a new junk folder.

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